Curogram

Curogram is a leading healthcare communication and patient engagement platform that combines HIPAA-compliant two-way texting, secure telemedicine, automated reminders, and review management within a single cloud-based solution. The company’s core mission is to modernize how clinics, hospitals, and private practices communicate with patients by eliminating phone call bottlenecks and paper-based workflows. Headquartered in Newport Beach, California, and founded in 2016, Curogram serves more than 14,000 healthcare professionals globally, helping practices cut operational costs, reduce no-shows, and improve patient satisfaction through accessible digital communication tools.​ Curogram’s origins are rooted in addressing a growing problem within medical practices—inefficient communication channels between patients and administrative staff. Its founders, led by CEO Michael Hsu, designed the platform to deliver seamless two-way text messaging that works with a practice’s existing phone number, allowing staff to respond to inquiries, confirm appointments, and manage forms all within one centralized interface. Studies backing the product’s approach show that 90% of text messages are read within minutes, far outpacing responses through phone calls or voicemails. This efficiency model has translated into tangible time savings: many clinics report reducing front-desk phone volumes by 50% and saving the equivalent of two to four full-time staff positions by automating repetitive tasks.​ The platform’s powerful integration capabilities are central to its appeal. Curogram syncs seamlessly with nearly all major EHR and practice management systems, including NextGen, eClinicalWorks, DrChrono, and Epic. Its bidirectional integrations allow appointment data, patient contacts, and visit statuses to flow automatically, eliminating duplicate data entry. Through partnerships like its NextGen integration, Curogram supports scheduling, form completion, and follow-up reminders directly within existing workflows, ensuring data accuracy while improving staff productivity.​ Feature-wise, Curogram delivers an all-in-one suite tailored for medical offices, including secure two-way texting, mass outbound messaging, video telemedicine, digital intake forms, AI-based reminder automation, and online chat-to-appointment conversion tools. Its automated reminder system is customizable by appointment type, location, or patient language preference, cutting down appointment no-show rates by up to 75%. The review automation module invites patients via text to leave Google feedback, helping practices build reputations with verified five-star reviews and consistent online visibility. Meanwhile, secure patient forms streamline check-ins and registration, reducing waiting time and minimizing handwriting or data errors. The telemedicine tool adds another layer of flexibility—enabling clinicians to host encrypted, browser-based virtual visits without requiring patients to download an additional app.​ Curogram’s analytics and reporting suite offers administrators insights into no-show rates, staff productivity, and message engagement trends, empowering data-driven decisions that align with business goals. Clinics can use these reports to evaluate staffing efficiency and patient interaction trends in real time, supporting a measurable return on investment. The company’s customer case studies consistently cite outcomes such as 35% higher front-desk efficiency and a significant reduction in patient communication delays.

The platform enables clinics to automate nearly every aspect of the front desk process: from appointment reminders and registration forms to review requests and patient follow-ups. Reports from practices consistently show Curogram reducing no-shows by up to 75% and phone volume by up to 50%, translating into leaner staffing needs and direct cost savings. Automated, customizable reminders (via SMS, email, or voice) target the patient’s preferred language and appointment type, leading to higher engagement and confirmed attendance rates. The platform’s unique reputation management workflow is another edge, sending automated, targeted requests to satisfied patients for Google reviews (with built-in filters to privately address negative feedback before it turns into a public rating), resulting in better online visibility and new patient acquisition. Curogram’s competitive advantage is anchored in its all-in-one, deeply integrated, and highly automated approach to patient communication—delivered on a platform that is both flexible for small clinics and scalable for larger healthcare organizations. Firstly, Curogram consolidates secure two-way patient texting, online forms, reminders, mass outreach, telemedicine, and reputation management into a single system. This “all-in-one” approach eliminates the need for clinics to manage separate messaging, forms, and telehealth applications, greatly reducing tech stack complexity and IT maintenance burdens compared to most competitors.

• Small Businesses (1-99)
• Mid Market (100-500)
• Enterprise (500+)