Contact Center Compliance
By Contact Center Compliance
Contact Center Compliance (CCC) is a compliance technology company specializing in solutions for do-not-call (DNC) and Telephone Consumer Protection Act (TCPA) compliance. Founded over 20 years ago, CCC has become a notable player in the compliance sector, handling over 70 billion phone number scrubs and minimizing risks for companies in telemarketing and contact center operations.
Based in California, CCC was established with a focus on managing the complexities of DNC compliance. Its growth has been fueled by innovations in compliance technology, aiming to help companies stay ahead of regulatory demands.
Key offerings include DNC scrubbing, TCPA compliance solutions, real-time litigation risk assessment, and text message compliance. CCC's platform also features integrations with popular dialer systems, ensuring seamless adoption in various call center workflows. Security is a strong emphasis, with encryption, firewalls, and regular audits to protect client data.
CCC has broadened its offerings over the years, adding features to support call center compliance and data enhancement, which helps companies improve contact data accuracy.
CCC continually updates its platform to meet new compliance challenges, adding robust API integrations, high uptime guarantees, and proactive risk mitigation features like identification of potential litigators.
CCC is known for its client-first approach, emphasizing customer success and compliance expertise. It is committed to ethical and lawful practices, as well as client data protection.
The platform is widely used by telemarketing firms, contact centers, and other organizations needing stringent DNC and TCPA compliance. Users often praise CCC for its reliability and support, with a strong focus on reducing legal risks for customers.
