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Checkr
by Checkr
by Checkr
Profile Information Last updated on: 18 July 2024
Profile Information Last updated on: 18 July 2024
We help make selecting a software for your business effortless, economical and efficient.
by Checkr
by Checkr
Profile Information Last updated on: 18 July 2024
Profile Information Last updated on: 18 July 2024
1. Integration with Existing Systems: Checkr offers over 100 pre-built integrations with various Applicant Tracking Systems (ATS), HR Information Systems (HRIS), and onboarding systems, making it easier for organizations to plug Checkr into their existing workflows. The integration process begins with connecting to Checkr, either by creating a new account or signing in with an existing one, followed by the credentialing process.
2. Customization and Configuration: Organizations can customize their experience with Checkr by setting up fine-grained filters based on custom criteria, which are applied automatically and consistently. This customization helps in reducing adverse action rates and ensuring compliance. The Checkr API also allows for further customization and integration into company-specific workflows.
3. Setting Up User Accounts: The Checkr Dashboard and API documentation provide guidance on managing user roles and permissions, ensuring that users have access to the necessary data and functionalities based on their roles within the organization. This includes setting up different user types with varying levels of access and permissions.
4. Training and Support: Checkr offers on-call support with FCRA-trained experts ready to assist users. Additionally, Checkr provides resources such as background check guides, webinars, and customer stories to help organizations understand and utilize the platform effectively. The Checkr Academy serves as a learning hub, offering courses to enhance user understanding and proficiency with the platform.
5. Testing and Deployment: Before full deployment, it's crucial to conduct thorough testing of the integration to identify and rectify any potential issues. This ensures that the Checkr system functions correctly within the organization's existing infrastructure.
6. Maintenance and Continuous Support: After deployment, Checkr continues to offer support and updates to ensure the system remains effective and compliant with evolving regulations. This includes continuous monitoring and maintenance to address any issues that may arise.
Custom Filters and Criteria
Checkr allows organizations to set up custom filters based on specific criteria, which are applied automatically and consistently. This feature helps in reducing adverse action rates and ensuring compliance with hiring regulations.
Customization Options and Flexibility
Checkr provides a high degree of customization and flexibility through its API and user interface. Organizations can tailor the background check process to fit their specific needs, ensuring a seamless integration into their existing hiring workflows. This includes the ability to customize the candidate experience and conversion funnel through end-to-end control over the background check process.
Checkr API for Custom Integration
The Checkr API is designed to offer comprehensive options for custom integration. It supports a variety of endpoints that allow for the creation, update, and deletion of background check reports and the management of candidate information. The API also supports webhooks, which notify the system of events such as the completion of a background check or changes in candidate status. This enables organizations to automate and integrate Checkr's capabilities directly into their own systems, providing a more streamlined and efficient workflow.
User Roles and Permissions Customization
Checkr offers customizable user roles and permissions within its platform. Organizations can assign different roles to users and define what permissions each role has within the Checkr Dashboard. This allows for fine-grained access control, ensuring that users only have access to the appropriate level of data and functionalities necessary for their roles.
1. State Fees: For background checks conducted in any of the 13 counties part of New York's Office of Court Administration (OCA), a "State Fee" of $95 is billed. This fee is set by the OCA and is applicable when a search is conducted in these specific counties.
2. Subscription Fees: Customers are required to pay a monthly fee for each unique consumer subscribed to the Continuous Check Service within a calendar month. The specific amount of this Subscription Fee is detailed in Exhibit A of the applicable Order. Customers are responsible for maintaining an up-to-date list of consumers to be included in the Continuous Check Service for invoicing purposes. Subscription Fees are billed monthly in arrears.
3. Third-Party Services: Customers may choose to use services offered through the platform that are created, offered, supported, and maintained by third-party developers unaffiliated with Checkr. While Checkr facilitates access to these Third-Party Services, it does not own, control, or assume liability for them. Customers are advised to review the terms and conditions of any Third-Party Services they use.
4. Automatic Payment Terms: Checkr automatically charges or withdraws funds for the fees incurred each month via accepted payment methods. For customers who have not executed a signed Order with Checkr, charges are made on a per-Report basis. Any late payments are subject to a late fee of 1.5% per month or the maximum charge permitted by law, whichever is less.
5. Pass-Through Fees: Checkr's pricing page mentions various verification pass-through fees for services such as Education Verification, Professional License Verification, and Drug Testing, among others. These fees vary depending on the service, starting as low as $6/check for certain searches and going up to $60/check for clinic-based drug testing.
6. No Setup Fee: According to a review on TrustRadius, there is no entry-level setup fee for using Checkr, which suggests that customers may not have to pay an initial fee to start using the service.
Candidate Experience Support
Checkr provides extensive support aimed at enhancing the candidate's experience during the background check process. This includes:
- Real-Time Status Updates: Candidates have visibility into the status of their background checks via the Checkr portal, which helps keep them engaged and informed throughout the process.
- Multilingual Support: Checkr offers multilingual support teams that are FCRA-certified, ready to assist candidates with any questions or issues they might encounter.
- Mobile-First Access: The candidate portal is optimized for mobile use, ensuring that candidates can easily access their information and complete necessary actions from their devices.
- Automated Reminders and Notifications: These are used to keep candidates informed and engaged, reducing drop-off rates and improving the overall experience.
Employee Onboarding
Checkr Onboard is a tool designed to streamline the employee onboarding process. Key features include:
- Automated Onboarding Steps: The platform allows for the creation of automated reminders and the use of templated steps for essential onboarding tasks such as signature collection, ID verification, and document uploads.
- Customization Options: Organizations can customize their onboarding processes using Checkr Onboard, which includes options for embedding the onboarding experience directly into their own apps or websites.
- Integration Capabilities: Checkr Onboard integrates with various HR tools, allowing for seamless data transfer and process automation.
Checkr Academy
Checkr Academy offers a structured learning environment for new users to get acquainted with the Checkr platform. Key aspects include:
- Free Learning Resources: Checkr Academy provides free access to learning materials, including video tutorials and product simulations, which help new users understand how to effectively use the platform.
- Diverse Learning Modules: The academy covers a wide range of topics, from basic introductions to the platform to more advanced features and compliance training.
Checkr implements a comprehensive set of security measures to protect data, focusing on administrative, physical, and technical safeguards. These measures are designed to ensure the security, confidentiality, and integrity of customer data. Here are the key security measures in place:
Administrative Safeguards
- Data Processing Agreement: Checkr maintains administrative safeguards as outlined in their Data Processing Agreement, which includes maintaining the security, confidentiality, and integrity of customer data.
- Incident Response: Checkr has developed an incident response policy to prepare and respond to security incidents in a timely manner. This includes regular testing and evaluation of the effectiveness of the incident response plan.
Physical Safeguards
- Office Security: Checkr's office at 1 Montgomery St. Suite 2000, San Francisco, CA 94104, is secured with electronic key card access, CCTV, fire detection systems, and 24/7 security personnel. Visitors are required to check in and are only allowed elevator access to Checkr’s suite after being greeted by a receptionist.
- Data Center Security: Checkr leverages AWS data centers for all production systems and customer data. AWS complies with various compliance standards and follows industry best practices.
Technical Safeguards
- Data Encryption: Checkr ensures that all data in transit is encrypted using TLS 1.2 with AES-256 encryption. Data at rest is also encrypted, and all database servers require SSL encrypted connections.
- Backup and Redundancy: Regular backups of critical data are performed using Amazon S3 cloud storage solutions. These backups are encrypted in transit and at rest, and are stored redundantly across multiple AWS availability zones.
- Access Control: Checkr employs Role-Based Access Control (RBAC) for user access provisioning and de-provisioning. Multi-factor authentication is used for employee access to information, and user access is continually reviewed.
- Security Testing: Checkr conducts regular security checks including penetration tests by independent third parties, internal security reviews, and audits. They also operate a bug bounty program to identify and mitigate vulnerabilities.
These security measures are part of Checkr’s commitment to protecting customer data against unauthorized access and ensuring compliance with legal and regulatory requirements. The combination of these safeguards provides a robust security framework that supports the integrity and confidentiality of the data processed by Checkr.
Checkr may change the Platform features, and the production, support, delivery, layout, or maintenance of the Reports from time to time, or discontinue the provision of a Report, at its sole discretion. However, Checkr commits to ensuring that no such change will result in any material reduction in the utility, functionality, or integrity of Checkr’s services to the customer. For any material and adverse changes to Report features and details, Checkr will use commercially reasonable efforts to provide at least 30 days advance notice to the customer. Additionally, Checkr acknowledges that within thirty (30) days of a Report completion date, it may update the Report as part of its quality assurance purposes. In such cases, Checkr will provide both the customer and the Consumer a copy of the updated Report.
No information
Checkr may change the Platform features, and the production, support, delivery, layout, or maintenance of the Reports from time to time, or discontinue the provision of a Report, at its sole discretion. However, Checkr commits to ensuring that no such change will result in any material reduction in the utility, functionality, or integrity of Checkr’s services to the customer. For any material and adverse changes to Report features and details, Checkr will use commercially reasonable efforts to provide at least 30 days advance notice to the customer. Additionally, Checkr acknowledges that within thirty (30) days of a Report completion date, it may update the Report as part of its quality assurance purposes. In such cases, Checkr will provide both the customer and the Consumer a copy of the updated Report.
Contract Renewal
1. Initial Term and Renewal Terms: The Delivery Service Partner Agreement specifies that the agreement is effective for one year from the effective date, known as the "Initial Term." After this period, the agreement automatically renews for additional one-year periods, each referred to as a "Renewal Term," unless terminated by either party with at least 30 days' notice prior to the expiration of the Initial Term or any Renewal Term.
Contract Cancellation
1. Suspension for Non-Payment or Misuse: Checkr may suspend or limit access to the platform if fees are not paid on time, if it is necessary to prevent errors or harm, or if the platform is used in an unauthorized or unlawful manner.
2. Termination by Checkr: Checkr may terminate the agreement or any order at any time upon 30 days' notice, or immediately without notice under certain conditions such as breach of the agreement, violation of law, or at the request of a third-party data provider. Additionally, Checkr may terminate the agreement if there is a material change in legal requirements that adversely affects the agreement.
3. Termination for Convenience: Either party may terminate the agreement for any reason upon 30 days written notice to the other party. However, the terminating party remains liable for all fees incurred up to the termination date.
4. Outstanding Orders: Any outstanding reports pursuant to any order and obligations under the agreement will survive any termination of the agreement.
General Provisions
1. Force Majeure: Neither party will be responsible for failure or delay in performance caused by circumstances beyond reasonable control, such as labor disputes, internet failures, or acts of God.
2. Miscellaneous Terms: The agreement outlines that the parties are independent contractors and specifies the conditions under which waivers and amendments to the agreement can be made. It also details how notices should be given under the agreement.
1. ISO/IEC 27001:2013 Certification: Checkr is certified under ISO/IEC 27001:2013, which is a globally recognized standard for the management of information security.
2. SOC 2 Type II Compliance: Checkr has achieved SOC 2 Type II compliance, which focuses on security, availability, and confidentiality of the service it provides.
3. NAPBS Accreditation: Checkr is accredited by the National Association of Professional Background Screeners (NAPBS), indicating it adheres to a strict code of conduct and industry standards for background screening.
4. Privacy Shield Certification: Checkr has obtained Privacy Shield certification, demonstrating its commitment to meeting the data protection requirements set by the US Department of Commerce for transferring personal data from the European Union and Switzerland to the United States.
By Checkr