CaterZen

CaterZen is a specialized software provider offering an all-in-one catering management platform. Designed for catering companies, restaurants, and supermarkets with catering operations, CaterZen streamlines everything from order intake to delivery logistics, billing, customer relations, operations management, and marketing. The company is based in Nashville, Tennessee, and operates globally, serving clients on multiple continents. It primarily targets small to mid-sized businesses but scales up for enterprise needs.

Founded in 2008 by Michael Attias, a veteran restaurant operator with deep catering industry experience, CaterZen was created to address the need for a web-based catering management solution. Over the years, it has grown into a mature SaaS provider.

Attias remains CEO, with Jill Hammett as COO and Meredith Dillard as Operations Director. Despite having a lean team of around 11 employees as of 2025, CaterZen reaches hundreds of clients by leveraging scalable technology. Its growth has been organic, largely driven by referrals and continuous product innovation.

CaterZen is privately owned and self-funded, without reported venture capital investment. Estimated 2025 annual revenue is about $957,000 (roughly $87,000 per employee). While small compared to large SaaS players, CaterZen’s profitability and efficient scaling are standout qualities.

CaterZen’s platform includes:

• Online Ordering Portal – Custom-branded, mobile-friendly system.

• CRM – Stores client preferences, segmentation, order history.

• Proposal and Contract Tools – Supports e-signatures and quick approvals.

• Delivery Management – Mapping, route optimization, driver apps.

• Event and Calendar Management – Centralized schedules and reminders.

• Billing & Accounting – Automated invoices, credit card processing, AR reports, client payment portal.

• Production Reporting – Menu planning and kitchen production management.

• Marketing Automation – Built-in tools for campaigns, loyalty, and referrals.

• Mobile Management – iOS/Android access for remote operations.

• Custom Reports and Dashboards – Sales analytics, customer trends, and profitability insights.

Recent updates include:

• Advanced Task Management – Better tracking of operational and client follow-ups.

• Email Authentication (DKIM) – Improves email deliverability.

• Upgraded Accounting Reports – Including AR aging reports, ticket audit logs, and direct online invoice payments.

• AI-Driven Sales & Marketing Tools – Analytics and automation for sales growth and workflow efficiency.

CaterZen emphasizes:

• User-focused innovation based on direct feedback.

• Long-term customer relationships with strong support and training.

• Values such as integrity, accountability, transparency, and results orientation.

• A collaborative, agile work environment that prioritizes client success above all.

The platform serves over 600 active business locations—from small independent caterers to multi-unit restaurants and supermarkets. Many users report significant operational efficiency gains and sales growth after adopting CaterZen.

Community engagement is supported with training resources, case studies, a support portal, and feedback loops to guide new features. Loyalty programs and customer success outreach initiatives help maintain strong client retention.