Exceptional Customer Service: Bright Data is highly praised for its responsive and professional customer service, which quickly resolves user issues.

High Success Rate and Quality: Users report a high success rate and quality of data speed, making Bright Data a reliable choice for data extraction and analysis.

Flexible Pricing: The platform offers flexible pricing options that cater to different needs and budgets, including favorable pricing for higher-tier services.

Robust API and Comprehensive Solution: Bright Data provides a robust API and a comprehensive data extraction solution, including various types of proxies such as Datacenter, Residential, and Mobile, making it versatile for users.

High Security and Compliance: The company ensures compliance with data protection regulations like GDPR and CCPA, offering secure and ethical data collection practices.

Extensive Proxy Network: Bright Data has a vast network of proxies, including residential, ISP, data center, and mobile proxies, providing comprehensive global coverage.

Complex Setup and Implementation: The software requires a thorough understanding for effective usage, and proper settings and implementations can take weeks, leading to potential overspending if not done correctly.

High-Tier Pricing: As application traffic increases, users may need to upgrade to higher-tier proxies, which can be expensive and unaffordable for some.

Limited Documentation: While support is responsive, the documentation provided could be improved for better understanding and usage of the software.

Unblocker Tool Issues: Some users have reported that the Unblocker tool is quite pricey and doesn't always function properly, causing potential disruptions in data extraction.

Low Rated Chrome Extension: The Chrome extension is not highly rated, indicating potential usability issues for less experienced users.