Big Mouth Survey
By Big Mouth Survey
Big Mouth Survey offers advanced tools for businesses to collect immediate feedback from customers and employees. Their solutions include customizable survey kiosks and omnichannel feedback systems designed to enhance customer experience, employee satisfaction, and overall business performance.
The company was conceptualized in early 2019 by Andreas Demetriou, who identified a need for real-time customer feedback mechanisms during his tenure in the hospitality industry. Collaborating with Michael Kansky, an experienced entrepreneur in customer service solutions, they officially launched Big Mouth Survey in 2019. Since its inception, the company has developed a range of feedback collection tools and analytics solutions, serving various industries.
Big Mouth Survey provides several key products and features:
Survey Kiosks: Customizable, on-site kiosks that collect real-time feedback from customers at the point of experience.
Omnichannel Feedback: Solutions that gather feedback across various channels, including mobile devices and online platforms, ensuring comprehensive data collection.
Data Analytics: Advanced analytics tools that offer insights into customer and employee experiences, identifying areas for improvement.
Big Mouth Survey continually updates its platform to meet client needs. Recent enhancements include:
Branch Logic Technology: Allows surveys to adapt based on user responses, providing a more personalized experience.
Scheduling Capabilities: Enables businesses to display specific surveys at predetermined times, optimizing engagement.
Big Mouth Survey emphasizes innovation, customer-centricity, and continuous improvement. The leadership team brings diverse experience from various industries, fostering a culture that values real-time feedback and data-driven decision-making.
The company's solutions are utilized across multiple sectors, including:
Hospitality: Enhancing guest experiences through immediate feedback.
Healthcare: Assessing patient satisfaction to improve services.
Retail: Gathering customer insights to inform business strategies.
Higher Education: Collecting student and faculty feedback for institutional improvement.
Big Mouth Survey reports capturing over 40,000 surveys daily, adding more than 1,500 online reviews, and generating over 1,000 leads through referrals each day, indicating a broad and active user base.
