Launch & Training: Final rollout with staff training on CMS/CRM tools.
Timeline: Small-scale deployments can be live in 3–4 weeks, while larger, fully customized platforms may take 6–8 weeks.
Customisation
Branding: Change colors, logos, and user interface to reflect company branding.
Functionality: Tailor features such as user permissions, content types, and workflow processes.
Integrations: Ability to integrate with third-party applications and services (e.g., CRM systems, marketing automation).
User Experience: Modify navigation, layouts, and content presentation for better user engagement.
Custom Modules: Develop custom features or add-ons specific to unique business requirements.
Additional Costs
Setup Fees: One-time onboarding or deployment charges may apply, depending on the scale of customization.
Maintenance Charges: Ongoing costs for server hosting, CDN usage, and software updates.
Support Fees: Basic support is often included, but premium 24/7 support or dedicated account managers may incur extra charges
App Store Fees: Publishing branded apps on Google Play or Apple App Store involves separate platform fees.
Add-on Features: Advanced analytics, AI-driven recommendations, or third-party integrations may be billed separately.
Training
Onboarding Training: Comprehensive orientation sessions for all new users to get acquainted with the platform.
User Documentation: Access to extensive online resources, guides, and FAQs.
Webinars and Workshops: Regularly scheduled seminars aimed at educating users on best practices.
Dedicated Account Manager: For larger clients, they may offer a dedicated account manager for tailored support.
Security Measures
Multi-DRM support: Protects premium content across devices and platforms.
AES-128 encryption: Ensures secure video delivery and prevents unauthorized access.
Dynamic watermarking: Embeds unique identifiers to trace leaks and discourage piracy.
Screen recording prevention: Blocks attempts to capture content illegally.
Multi-CDN architecture: Distributes content securely and reliably across global networks.
Google Cloud partnership: Provides enterprise-grade infrastructure security and scalability.
User authentication & access control: Restricts content access to authorized viewers only.
Updates
Notifications: Users are notified in advance of upcoming updates, allowing businesses to prepare for changes.
Testing: Updates undergo thorough testing in a staging environment before being rolled out to ensure compatibility and performance.
Release Notes: Each update is accompanied by detailed release notes outlining new features, bug fixes, and known issues.
Data Ownership and Portability
Full ownership of branded apps: Once an OTT app is built on Mogi, the client retains complete ownership of the platform under their brand.
Content ownership: All uploaded videos, audio, and other media remain the intellectual property of the client, not Mogi.
Portability: Clients can migrate their content without downtime, supported by Mogi’s free migration policy.
No revenue sharing: Mogi does not take a cut from client revenues; all monetization earnings belong to the client.
Lifetime OTA updates: Clients keep their apps up-to-date indefinitely, ensuring long-term control and portability.
Scaling Up / Down
Scaling Up: Businesses can add users and features as needed, typically requiring just a simple request. Pricing adjustments will occur in the subsequent billing cycle based on the increased usage.
Scaling Down: Organizations can reduce their usage by removing users or downgrading features. Zapnito’s policies typically allow for adjustments at the end of the billing cycle, ensuring that customers are not penalized for short-term reductions in their needs.
The terms & conditions for contract renewal and cancellation
Annual contracts: Standard agreements are valid for one year from the date of signing.
Automatic renewal: Contracts typically renew annually unless canceled before the renewal date.
Cancellation terms: Clients can cancel by providing notice before the contract period ends; mid-term cancellations may not include refunds.
Ownership retention: Even after cancellation, clients retain ownership of their content and branding.
Managed services: Contracts include 100% managed services, eliminating the need for in-house technical teams.
Hidden costs avoided: Mogi emphasizes transparency, with no hidden recurring charges beyond agreed terms.
Support continuity: Cancellation ends access to managed services, updates, and technical support.
Compliance
General Data Protection Regulation (GDPR): Ensures that user data is collected, stored, and processed in compliance with EU regulations.
California Consumer Privacy Act (CCPA): Complies with data privacy laws applicable to California residents, allowing individuals to understand and control the use of their personal data.
Health Insurance Portability and Accountability Act (HIPAA): If relevant to a user's operation (such as healthcare professionals), Zapnito can be configured to comply with HIPAA standards for safeguarding medical information.
ISO 27001: Maintains an information security management system (ISMS) that adheres to international best practices for managing sensitive company and customer information.
Payment Card Industry Data Security Standard (PCI DSS): If applicable, ensures that any payment processing conducted through the software is handled with high levels of security.
