SmartAction is a leading provider of AI-powered intelligent virtual agents (IVAs) that enhance customer experience by automating complex conversations traditionally handled by live agents. The platform specializes in conversational AI for self-service, enabling seamless interactions across voice and digital channels.

SmartAction, founded in 2002 by Peter Voss, specializes in AI-driven virtual agents designed to enhance customer service across various channels, including voice, chat, and SMS. The company is headquartered in Fort Worth, Texas.

Over the years, SmartAction has experienced significant growth, securing a total of $38 million in funding by May 2023. This financial backing has enabled the company to advance its AI technology platform and expand its commercial team to meet the increasing demand for its customer support solutions.

SmartAction's product offerings include a cloud-based platform that utilizes natural language understanding and intent recognition to automate customer interactions. The platform is designed to handle complex customer requests across multiple channels, such as voice, SMS text, web chat, and social media. Industries served include automotive, financial services, healthcare, insurance, and retail.

In July 2024, SmartAction was acquired by Capacity, a company specializing in AI-powered support automation platforms. This acquisition aimed to enhance Capacity's capabilities in automating customer and employee interactions.

SmartAction regularly updates its platform with cutting-edge features. For example, it recently integrated capabilities for handling multi-turn conversations and introduced tools for optimizing call flows to better suit client need.

The company's culture emphasizes collaboration and partnership with clients, working closely to design customized customer journeys and providing ongoing support throughout the lifespan of their accounts.

SmartAction serves businesses of all sizes, including small enterprises and large-scale organizations. Typical users come from industries like insurance, retail, and healthcare. The system’s ease of use, combined with strong customer support, has earned it a loyal client base. Reviews highlight its ability to deliver ROI through cost savings and improved customer satisfaction.