Business impact: Many describe PSP as “life changing,” citing enhanced professionalism, growth support, and better client control over bookings.
Mobile and reporting strength: The GPS check-in/out and instant visit reports are popular (“approximate GPS is fantastic”), offering transparency for clients and staff.
Operational efficiency: Users mention that the software eliminated Friday night texts about scheduling, enabled bulk invoicing and drag-and-drop scheduling, saving significant time and reducing admin effort.
Outstanding customer service: “The team are wonderful … never had to wait,” “customer service has been spot on,” along with praise for a responsive help tab and helpful coaching.
Limited customization in specifics: Some highlight constraints in customizing minor aspects like templates or layout elements.
Minor technical issues: A few users report bugs, such as email misattachments or voice form quotes not sending correctly.
Complex learning curve: Many note that advanced functionalities—such as setting up recurring invoicing or configuring templates—take time to learn. “Not hyper intuitive,” though mitigated by helpful support.
Pet Sitter Plus
By Pet Software Ltd
