MAF ICIMS

MAF ICIMS™ is a comprehensive reporting and analytics solution for Microsoft Teams and other Unified Communication platforms. It offers real-time and historical monitoring of all UC aspects, including voice, video, instant messaging, conference calls, file transfers, and shared applications. The platform provides customizable dashboards and flexible reporting capabilities, allowing users to tailor their view of user adoption, employee productivity, call quality, and costs. Key features include near real-time snapshot views updated every 60 seconds, click-through reporting, automated report scheduling, and a report assistant. MAF ICIMS™ supports multiple data sources and is compatible with various UC&C platforms, gateways, and SBCs. It offers both cloud and on-premises deployment options, quick installation, and security features like role-based access policies and Active Directory synchronization. The software also includes real-time alarms for system monitoring, conference call maps, queue and response group maps, and the ability to upload unlimited carrier call tariff tables, making it a versatile solution for businesses of all sizes seeking to optimize their UC&C investments.