Excellent Integration: Many users praise GOb2b for its seamless integration with Sage 200, which simplifies managing product listings and stock levels. This integration reportedly works out of the box and reflects real-time stock and pricing on the site.
User-Friendly Experience: Reviewers have noted that the platform is easy to use for customers, providing a hassle-free buying experience. Users appreciate the intuitive navigation and user-friendly interface.
Responsive Customer Support: The customer support team receives high marks for being knowledgeable and quick to resolve issues. Many users have expressed satisfaction with the support they receive, particularly when making requests for new features or technical assistance.
Business Growth: Users report continuous growth in their eCommerce sales since switching to GOb2b, indicating that the platform effectively meets the needs of B2B businesses.
Customizability: The software is described as flexible and customizable, allowing businesses to tailor solutions to meet specific customer requirements, which is a significant advantage for corporate clients.
Clunky Interface: Some users have mentioned that the platform can feel clunky at times, and there is currently no web-based version available, which may limit accessibility.
Technical Complexity: Initial setup and customization can require a degree of technical ability, which may pose challenges for some users. While the support team is available to assist, some feel that implementing custom features can be cumbersome without direct help.
Limited Reporting Tools: Users have expressed dissatisfaction with the reporting capabilities of GOb2b, noting that the reports are not flexible or customizable enough to meet their needs, which can hinder sales team operations.
Dependency on Sage Server: There are concerns regarding the platform's reliance on the Sage server, which may limit functionality for some users.
Management Issues: Some reviews from employees indicate issues with management transparency and communication, suggesting that internal operations may need improvement.
