Theysaid AI Survey

Implementing TheySaid AI Survey software is designed to be swift and user-friendly. Here's a concise overview of the typical implementation process:

1. Website Analysis: Input your website URL into TheySaid platform. The AI scans your site to generate meaningful, tailored survey questions relevant to your product and industry.

2. Survey Customization: Review and select the AI-recommended questions. Customize them as needed to align with your specific objectives and audience.

3. Embedding Surveys: Integrate the surveys into your existing customer touchpoints. TheySaid allows embedding across various channels, including websites, email campaigns, and within your product interface, ensuring seamless integration with your current workflows.

4. AI-Driven Engagement: Once deployed, TheySaid AI engages respondents in real-time conversations, asking personalized follow-up questions based on their initial responses to gather deeper insights.

5. Real-Time Analysis: As responses are collected, the platform provides instant summaries and highlights key themes, enabling you to quickly act on the insights gathered.

TheySaid AI Survey offers extensive customization options to align with specific business needs:

1. Survey Customization: The platform allows users to tailor survey colors, logos, and URLs to match company branding, ensuring a consistent brand experience for respondents.

2. Question Personalization: TheySaid AI analyzes your website content to generate relevant survey questions, which can be further customized to align with your specific objectives and audience.

3. Multilingual Support: The platform supports multiple languages, enabling you to create surveys that cater to a diverse audience.

4. Advanced Survey Logic: Features like branching and skip logic help create more intelligent surveys by adapting questions based on respondents' previous answers, enhancing the relevance and engagement of the survey experience.

5. Multimedia Integration: The ability to embed videos, photos, or other rich media into surveys allows for a more engaging and interactive respondent experience.

6. Real-Time AI Engagement: TheySaid AI engages respondents in real-time conversations, asking personalized follow-up questions based on their initial responses to gather deeper insights.

7. Custom Reports and Dashboards: The platform provides tools to easily build customized reports and dashboards, allowing you to visualize and analyze data in a way that best suits your business needs.

TheySaid AI Survey offers a range of training and support resources to assist new users in effectively utilizing the platform:

Tutorials and Guides:

• Video Tutorials: TheySaid provides video tutorials that guide users through various aspects of the platform, including survey creation, embedding, and analysis. These tutorials are designed to help users quickly become proficient with the tool.

Customer Support:

• Email and Chat Support: Users have access to support through email and chat, allowing them to seek assistance with any questions or issues they may encounter during setup and use.

Knowledge Base:

• FAQs and Documentation: A comprehensive knowledge base, including frequently asked questions and detailed documentation, is available to help users troubleshoot common issues and understand the platform's features.

TheySaid AI Survey implements robust security measures to protect user data:

1. SOC 2 Type II Certification: TheySaid has achieved SOC 2 Type II certification, indicating adherence to stringent standards for managing customer data based on security, availability, processing integrity, confidentiality, and privacy.

2. ISO 27001 Compliance: The platform complies with ISO 27001, an international standard outlining best practices for information security management systems.

3. GDPR Compliance: TheySaid aligns with the General Data Protection Regulation (GDPR), ensuring that personal data is collected, processed, and stored responsibly and transparently.

4. Data Usage Policy: The platform ensures that proprietary data, including customer information, is never used to train their models. Users have full control over the AI, including the data used to train custom AI and how it interacts with users.

5. Regular Security Audits: TheySaid undergoes regular penetration testing and security reviews to identify and address potential vulnerabilities proactively.

TheySaid AI Survey is committed to ensuring that users maintain control over their data, adhering to principles of data ownership and portability:

Data Ownership:

• User Control: Users retain full ownership of their data. TheySaid acts as a data processor, handling information on behalf of users to provide the survey services.

• Data Usage: The platform ensures that proprietary data, including customer information, is never used to train their models. Users have full control over the AI, including the data used to train custom AI and how it interacts with users.

Data Portability:

• Data Access and Transfer: TheySaid acknowledges users' rights to access and transfer their personal data. Users can request access to their personal information or request rectification, deletion, or restriction of the processing of their personal information by contacting [email protected].

TheySaid AI Survey outlines its policies on contract renewal and cancellation in its Terms of Service:

Cancellation and Termination:

1. User-Initiated Cancellation: Users are responsible for properly canceling their accounts. Cancellation will result in deactivation or deletion of the account and the forfeiture of all content associated with it. This information cannot be recovered once the account is canceled.

2. Refund Policy: All payments are non-refundable. There will be no refunds or credits for partial months of service or any unused resources at the end of the subscription term.

3. Service Modification or Discontinuation: TheySaid reserves the right to modify, suspend, or discontinue the service at any time, for any reason, with or without notice.

4. Termination by TheySaid: The company reserves the right to refuse current or future use of the service, suspend or terminate accounts, or remove content for any reason, including suspected fraudulent, abusive, or illegal activity. Such actions may be referred to appropriate law enforcement authorities.

TheySaid AI Survey adheres to several compliance standards to ensure data protection and privacy:

• EU-U.S. and Swiss-U.S. Privacy Shield Frameworks: TheySaid participates in and has certified its compliance with these frameworks, as established by the U.S. Department of Commerce. This certification ensures the responsible collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States.

• California Consumer Privacy Act (CCPA): In alignment with the CCPA, effective from January 1, 2020, TheySaid has implemented measures to comply with regulations concerning the collection and processing of personal data of California residents.