Name: SquadStack
Brand: SquadStack
SKU: 682b3ff6788da5bffa293ed5

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SquadStack

By SquadStack

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Call Monitoring Software

Overview of SquadStack Software Company

SquadStack (formerly SquadR.un Inc.) is a Noida-based SaaS-enabled talent marketplace that blends AI, data science, and a decentralized sales workforce to help businesses scale telesales and customer engagement. It operates in both B2C and B2B2C models and serves industries like BFSI, EdTech, e-commerce, and travel

Founding and Growth

Founded: 2015 (operationally active from 2017)
Founders: Apurv Agrawal (CEO), Kanika Jain
Mission: To provide access to skilled work for anyone, anywhere
Growth Drivers:
- Rise of remote work post-pandemic
- Demand for scalable, AI-powered telesales
- Expansion into new verticals and geographies.

Funding and Valuation

Total Funding: $7.1 million+
Latest Round: ₹140 crore (~$17.6M) Series B in August 2022
Key Investors:
- Bertelsmann India Investments
- Chiratae Ventures
- Blume Ventures
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Use of Funds:
- Hiring top talent
- Expanding the sales expert base
- Entering new verticals.

Product Offerings and Features

SquadStack offers a fully managed, AI-powered telesales platform with the following core components:

Humanoid AI Agents – Tone-aware, multilingual, and context-sensitive
Omnichannel Outreach – Voice, SMS, WhatsApp, email
Agent Assist Tools – Real-time nudges, smart scripts, and automation
Lead Prioritization Engine – AI-based scoring using 40+ signals
Quality Audits – AI and manual audits across 23+ parameters
CRM Integration – Seamless syncing with Salesforce, Zoho, etc.
Campaign Management – Real-time dashboards, A/B testing, and analytics
Multilingual Support – 10+ languages including regional and likely Arabic
Data Security – ISO/IEC 27001:2013 certified, PII masking, encryption
Flexible Pricing – Pay-as-you-go with no fixed seat costs.

Acquisitions and Product Expansion

Product expansion includes:
- Entry into Dubai and GCC markets
- New verticals like healthcare, logistics, and consumer electronics
- Enhanced AI capabilities and agent training automation.

SquadStack AI and New Features

Real-time AI audits
Emotion and intent detection
Auto-language switching
Script compliance monitoring
Remote onboarding via AI agents.

Company Culture and Values

Emphasizes remote work, flexibility, and ownership
Focus on financial empowerment of sales talent, including homemakers and gig workers
Believes in building a great team and culture as a foundation for product and profit.

User Base and Community

Serves 100+ brands including Upstox, WOW Skin Science, and more
Supports millions of customer interactions monthly
Community includes:
- Sales experts (freelancers, homemakers, gig workers)
- Enterprise clients across India and the Middle East.