SquadStack is a cloud-based customer experience (CX) platform that combines AI automation with human expertise to streamline sales, support, and operational workflows for enterprises across industries like fintech, e-commerce, healthcare, and logistics. Launched in 2017, the platform addresses the inefficiencies of traditional call centers by offering a fully managed outsourcing solution powered by enterprise-grade AI agents and a network of skilled telecallers. SquadStack’s core offering includes lead qualification, subscription sales, appointment booking, payment collections, and customer support, with a focus on improving conversion rates, reducing customer acquisition costs (CAC), and enhancing operational scalability. The platform integrates omnichannel outreach-calls, SMS, emails, WhatsApp, and IVR-while ensuring 100% data capture and real-time analytics for performance tracking. Trusted by clients like Tata Digital, Delhivery, and Kotak Securities, SquadStack handles over 170,000 leads daily, achieving up to 90% connectivity rates and 40% higher conversions compared to traditional methods. Its modular architecture supports customization for diverse use cases, from financial services (account activation, loan recovery) to e-commerce (abandoned cart recovery, delivery escalations). A standout innovation is SquadStack’s Humanoid AI Agent, introduced in 2025, which delivers human-like interactions in Hindi, English, and Hinglish while automating up to 80% of routine tasks. This AI agent leverages deep-learning models trained on 90 million+ minutes of real interactions to understand regional dialects, detect customer intent, and adapt responses dynamically. For instance, it resolves refund requests in under five minutes by verifying eligibility through AI-powered damage checks and integrating with backend systems for instant processing. The platform’s AI Supervisor continuously audits interactions, updates knowledge bases, and escalates complex cases to human agents with full context retention. Complementing this, SquadStack’s DIY solution enables businesses to launch telecalling campaigns in under 48 hours using pre-trained freelancers, ready-made scripts, and AI-driven quality audits. The platform’s SOC 2-compliant infrastructure ensures secure data handling, while integrations with CRM tools like Zendesk and Salesforce synchronize customer data across systems. SquadStack’s impact is evidenced by client results: Kissht reported achieving target conversion rates within two months, while a logistics firm reduced response times by 50%. The platform’s flexible pricing model-transactional or usage-based-eliminates upfront costs, with plans starting at $19/month for AI features and scaling to enterprise-tier managed services. During the COVID-19 pandemic, SquadStack enabled remote teams to maintain 70-80% lead connectivity in low-infrastructure regions, demonstrating its resilience. By blending AI efficiency with human empathy, SquadStack redefines CX, offering a 10x improvement in customer satisfaction and 40% cost savings, positioning itself as a critical tool for businesses prioritizing agility and ROI in India’s competitive markets.
What sets SquadStack apart from its competitors is its innovative fusion of technology, human expertise, and a flexible, outcome-driven model that redefines traditional sales and operations outsourcing. Unlike legacy BPOs that rely heavily on centralized infrastructure and rigid processes, SquadStack operates on a decentralized, mobile-first platform that empowers a distributed network of trained telecallers across India. This model not only enhances agent flexibility and well-being but also significantly boosts productivity and engagement. Agents can work from anywhere, anytime, with access to performance-based rewards and up to twice the earning potential compared to traditional setups. Another key differentiator is SquadStack’s usage-based pricing model, which aligns client costs directly with outcomes. Instead of paying for resources or fixed seat costs, businesses only pay for productive, connected minutes, ensuring maximum return on investment. This model is particularly advantageous for companies with fluctuating lead volumes, as it allows them to scale operations up or down seamlessly without incurring unnecessary overhead. SquadStack also excels in transparency and data-driven decision-making. Clients benefit from real-time dashboards, 100% call recordings, and deep analytics that provide actionable insights into campaign performance and customer behavior. This level of visibility is rarely matched by traditional BPOs or in-house teams, where data silos and limited reporting often hinder optimization efforts. SquadStack’s AI-powered platform ensures intelligent lead prioritization and system-driven follow-ups, eliminating the inefficiencies of manual processes and low agent accountability. The platform supports omnichannel outreach—including calls, WhatsApp, SMS, and email—with extended coverage hours, including weekends and evenings, to maximize customer engagement. In essence, SquadStack offers a future-ready alternative to outdated outsourcing models by combining scalable technology, a high-performing remote workforce, and a results-oriented pricing structure. This makes it an ideal partner for modern businesses seeking agility, efficiency, and measurable growth in their sales and customer engagement efforts.
Seller
SquadStack
HQ Location
Noida, Uttar Pradesh, India
Company Website
https://www.squadstack.com/
Contact
+1 6282529186
Year Founded
2015
AI-Powered Telecalling
Humanoid AI Agents
Omnichannel Outreach
Lead Prioritization Engine
Real-Time Agent Assist
AI-Driven Quality Audits
Campaign Management Dashboard
CRM
English
SquadStack operates in the United Arab Emirates, specifically offering call center services in Dubai. Their Dubai operations focus on providing AI-enabled telesales and customer engagement solutions.
While SquadStack highlights its presence and services in Dubai, specific customer names in the Middle East are not publicly listed on their website. However, they mention serving businesses across sectors like:
These services are tailored for companies looking to scale telesales and customer support in the region.
Not available.
No.
Does the SquadStack platform use AI? And where?
Yes, SquadStack actively uses AI across several areas of its platform to enhance customer engagement, sales, and support operations. Here’s how and where AI is integrated:
SquadStack has developed Humanoid AI Agents that deliver human-like, tone-aware conversations. These agents are:
Used in industries like e-commerce, banking, insurance, travel, and logistics for tasks such as order tracking, technical support, and claims processing
Their Agent Assist platform uses AI to:
Enhance lead conversion and customer satisfaction
They leverage generative AI models to create contextually relevant, natural-sounding responses, making interactions feel more human even when handled by AI.
AI is also used for:
What AI does SquadStack use? Chat GPT, etc.?
SquadStack uses a proprietary AI stack that includes a combination of advanced technologies, including:
These models are designed to mimic human tone and intent, making conversations feel more natural and personalized.
This allows the AI to adapt responses based on the customer's tone, sentiment, and context.
Advanced speech-to-text models are used to transcribe and understand spoken language in real time, enabling smooth voice interactions.
Is SquadStack a Web3 company?
No.
Are there any Web3 components?
No.
