Reputation

Reputation offers a comprehensive platform designed to manage and enhance a business's online reputation and customer experience. Key features include a unified system for collecting and responding to customer feedback across various channels such as in-store kiosks, review sites, online surveys, and social media. The platform integrates six core capabilities: reviews, surveys, social media and promotion, business listings, operational insights, and flexible reporting. It allows businesses to monitor over 120 review sites, gauge customer sentiment with detailed Reputation Scores, and benchmark against competitors. The platform also supports seamless integration with CRM and POS systems, providing a single dashboard for all review and feedback management. Additionally, Reputation offers tools for social media monitoring, response management, and generating actionable insights to improve business operations and customer satisfaction.