Reputation

Customizable Reports and Dashboards: Users appreciate the ability to create custom reports and dashboards, which allow them to track specific metrics and gain insights tailored to their business needs.

Automation and Efficiency: The platform's automation features, such as automated review requests and response management, are highly valued. These tools help businesses efficiently gather and respond to customer feedback, saving time and effort.

Effective Customer Support: The customer support team is often praised for being responsive and helpful. Users have noted that their account representatives are knowledgeable and provide timely assistance.

User-Friendly Interface: Many users find the software easy to navigate and use, which simplifies the process of monitoring and responding to reviews and feedback across multiple platforms.

Comprehensive Tool for Reputation Management: Users appreciate the platform's ability to manage reviews, social media, business listings, and customer surveys from a unified interface. This all-in-one approach helps businesses maintain a 360-degree view of their online reputation and customer feedback.

Limited Integration with Certain Platforms: There are limitations in integrating with some platforms, such as Yelp, which restricts the ability to manage reviews from these sources directly within the Reputation software.

Cost and Pricing Transparency: Some users feel that the pricing is on the higher side, especially for smaller businesses. Additionally, there are concerns about the lack of transparency in pricing and unexpected costs that arise during usage.

Technical Glitches and Bugs: Users have noted occasional technical issues, such as glitches in the social media scheduling suite and problems with the functionality of certain features. These issues can hinder the overall user experience.

Customer Service and Support Issues: While many users praise the customer support, there are also complaints about inconsistent service quality. Some users have experienced delays in getting issues resolved and have found the support team to be less proactive at times.