Pegasystems Inc. (NASDAQ: PEGA) is a global software company headquartered in Waltham, Massachusetts, USA. It specializes in AI-powered decisioning, workflow automation, and customer engagement solutions. Its flagship platform, Pega Infinity, integrates business process management (BPM), customer relationship management (CRM), and low-code development to help enterprises streamline operations and improve customer experiences.
Pega was founded in 1983 by Alan Trefler, a chess master and software engineer, who envisioned a platform that could automate complex business processes. Initially focused on case management for financial services, the company grew steadily and went public in 1996. Over the years, Pega has evolved into a leader in digital transformation, serving Fortune 500 companies across industries like banking, insurance, healthcare, telecom, and government.
As a publicly traded company, Pega does not rely on venture capital. As of mid-2025:
Employees: Over 6,100 globally
Its financial growth reflects strong enterprise adoption and recurring revenue from cloud-based services.
Pega’s core offerings include:
Key features of Pega Customer Service:
Pega has expanded its capabilities through strategic acquisitions:
Infruid Labs (2019): Business analytics and visualization
These acquisitions have strengthened Pega’s position in AI, automation, and customer engagement.
Pega continues to innovate with:
Pega promotes a culture of innovation, inclusivity, and agility. Its core values include:
Founder Alan Trefler remains actively involved, shaping the company’s vision and ethical approach to technology
Pega serves a global client base, including:
The company supports its users through:
Pega Customer Service
By Pegasystems
