MAF ICIMS

MAF ICIMS™ is a powerful reporting and analytics solution designed for Microsoft Teams and other Unified Communication platforms. It provides comprehensive insights into all aspects of Unified Communications, including voice, video, instant messaging, conference calls, file transfers, and shared applications. The software offers real-time and historical monitoring through customizable dashboards and flexible reporting capabilities that allow users to specify exactly what they want to see. MAF ICIMS™ tracks user adoption, employee productivity, call quality, and costs, helping organizations make the most of their UC&C investments. MAF ICIMS™ is designed to cater to businesses of all sizes, from single-site companies to multi-site multinationals. It can be deployed both in the cloud and on-premises, offering quick installation that takes hours rather than days or weeks. The solution supports multiple data sources and is compatible with various UC&C platforms, gateways, SBCs, and trading platforms. MAF ICIMS™ also features fully automated reporting, a report assistant to guide users through the report process, and real-time alarms for system monitoring. With its comprehensive feature set, including AD synchronization, security policies for role-based access, and the ability to upload unlimited carrier call tariff tables, MAF ICIMS™ aims to provide a complete solution for Unified Communications monitoring, analytics, and reporting.

MAF ICIMS™ stands out from its competitors due to its user-defined flexibility and comprehensive approach to Unified Communications monitoring and analytics. The software allows users to decide exactly what they want to see, rather than being constrained by predefined views. This level of customization enables organizations to tailor their dashboards, reports, and analytics to their specific needs, providing a more relevant and efficient user experience.

• Small Businesses (1-99)
• Mid Market (100-500)
• Enterprise (500+)