The typical implementation process for InnGenius PMS:
Assessment and Planning: The hotel's requirements are evaluated, and a tailored implementation plan is created to match business processes and workflows.
Data Preparation: Existing data (like reservations and guest information) is collected and formatted for migration into the InnGenius PMS system.
System Setup: User accounts, room types, rates, POS systems, integrations (payment gateways, channel managers), and permissions are configured.
Training: Staff receive hands-on training on core features: front desk, housekeeping, reservations, reporting, billing, and communication tools.
Go-Live and Support: The system is launched, with ongoing support to resolve issues, optimize workflows, and ensure smooth operations.
InnGenius PMS can be customized to fit diverse business needs, supporting a wide range of property types and operational workflows. Here are key data points on customization:
Unlimited room types and flexible naming: Properties can create an unlimited number of room types, set custom room names and numbers, and organize categories to match unique setups.
Custom branding: Company logos can be added to invoices, guest receipts, and confirmations for a branded experience.
Configurable rates and yield management: Rate structures for up to 23 months can be configured in one screen, with rules-based yield management to automatically adjust prices based on occupancy or other parameters.
User permissions: Role-based permissions allow tailored access for staff, supporting granular control over modules and data visibility.
POS customization: The POS module lets hotels set up products/services for any venue (restaurant, bar, spa), price items, and organize retail categories or subcategories for fast operation.
Report export formats: Reports can be exported to Excel, PDF, and other formats for analysis or integration with other systems.
Booking engine adaptation: The booking engine offers customizable colors, homepage integration, and 2-way XML connectivity for seamless website adaptation.
Integration options: Payment processors (Authorize.net, PayPal), channel managers, and analytics (Google) are supported, with additional integration for third-party platforms available upon request.
Workflow configuration: Properties have control over calendars, housekeeping assignments, communication modules, and special promotions or upsell options.
International support: Multiple currencies, languages, and tax rates can be configured, supporting properties worldwide.
InnGenius PMS offers comprehensive training and support for new users, ensuring quick onboarding and ongoing assistance.
Training videos and tutorials: Users have access to a large library of step-by-step training videos and guides covering all major modules and tasks, available via their help center and YouTube channel.
Setup documentation: Detailed online guides walk through setup, user management, reporting, and integration processes.
Free trials: Properties often use a full-featured free trial to learn the system in a real operational environment.
Hands-on onboarding: Staff can receive direct support during initial setup and training, including remote assistance via TeamViewer and scheduled live demonstrations.
24/7 live support: InnGenius offers round-the-clock help via email, help desk, live chat, and phone for all users.
Knowledge base and FAQs: A searchable help center provides easy access to technical support articles and operational tips.
Responsive assistance: User reviews praise the speed and professionalism of technical support, especially for urgent setup and operational requests.
InnGenius PMS employs robust data security measures to protect user and guest information. Here are key protection protocols and standards:
PCI DSS Compliance: The system adheres to Payment Card Industry Data Security Standard requirements, ensuring credit card data is encrypted and securely handled across all touchpoints.
GDPR Compliance: InnsGenius PMS is fully compliant with the General Data Protection Regulation, offering data access, deletion, correction, restriction, and portability for users in the EEA and worldwide.
Data Encryption: Sensitive data transmission is encrypted, safeguarding guest records, payment details, and operational data from unauthorized access.
Access Controls: Role-based user permissions restrict data access according to staff responsibilities, minimizing internal risks and enabling secure audit trails.
Data Backup and Recovery: The system employs regular backups and disaster recovery protocols to protect against data loss or operational interruptions.
Legal Compliance: Data may be disclosed only to comply with legal obligations, protect company or user rights, or investigate potential wrongdoing.
Privacy Policies: Users have the right to correct, delete, restrict, or access their personal data at any time, ensuring accountability and transparency in data handling.
InnGenius PMS releases regular software updates, with a history of both scheduled and as-needed releases to maintain reliability and introduce new features.
Scheduled updates: InnGenius typically schedules major system updates every few months or as significant new features and security enhancements are ready for deployment.
Maintenance releases: Minor patches, bug fixes, and third-party integration updates can occur more frequently, even monthly or as required.
Advance notifications: Users are notified ahead of scheduled updates—typically by email or dashboard alert—including expected downtime windows and any necessary pre-update instructions like printing check-in/check-out and audit lists.
Minimal disruption: Updates are deployed during off-peak hours (like late night or early morning local time), with typical interruptions lasting 15–60 minutes.
Cloud delivery: As a cloud-based system, updates are managed centrally, requiring no manual action by users, and ensuring all clients receive features and fixes simultaneously.
InnGenius PMS provides clear policies on data ownership and portability, designed to respect user rights and align with privacy regulations.
User Ownership: Users (hotels/properties) retain ownership of data they collect themselves using InnGenius PMS, including guest information, bookings, and other business-specific records.
InnGenius Rights: While InnGenius PMS does not claim ownership of user-contributed content, it requires a non-exclusive, royalty-free license to use, store, and process this data for system operations and service improvement.
Separation of Rights: Data collected directly by InnGenius (for analytics, aggregated usage, etc.) may be owned by InnGenius, but all business/guest data input by the property belongs to the property itself.
Right to Portability: Users have the right to request and receive a copy of their data in a structured, machine-readable, and commonly used format, as per GDPR and international standards.
Export Tools: The system provides built-in tools for exporting reports and data (e.g., Excel, PDF).
Account Deletion/Export: Upon ending the service, users are responsible for downloading/exporting any needed data before account deactivation, as InnGenius may delete data after termination and is not obligated to retain or provide backup copies afterward.
InnGenius PMS offers flexible, subscription-based agreements with straightforward terms for contract renewal and cancellation.
Automatic renewal: Paid services (monthly or yearly) are automatically renewed and billed at the beginning of each recurring period, unless a written termination request is sent.
Ongoing billing: As long as no request for termination is received, billing continues even if the service is not being actively used.
Amendments: InnGenius reserves the right to change terms, offerings, or prices at any time, which users accept by continuing service past notification.
Written notice required: Cancellations must be communicated in writing (typically by email to [email protected]).
Confirmation: Cancellations are confirmed via return email from the InnGenius support team.
Immediate or scheduled termination: Service can be discontinued either immediately or at the end of the billing cycle, depending on when the cancellation is received.
Account deactivation: Once cancelled, the account and all related services can be suspended or terminated by InnGenius at its discretion.
No long-term contracts: There are generally no long-term contractual lock-ins—users subscribe on a pay-as-you-go basis and can cancel at any time.
Non-refundable fees: Any paid subscription or service fees already charged are typically non-refundable, and users must submit any billing disputes within twenty (20) days.
InnGenius PMS meets major compliance standards critical for property management systems in the hospitality industry, ensuring security, privacy, and legal protection for client properties and guests.
GDPR (General Data Protection Regulation): InnGenius PMS is fully GDPR compliant, providing rights to data access, correction, deletion, restriction, and portability for European Economic Area (EEA) users and meeting global data privacy expectations.
PCI DSS (Payment Card Industry Data Security Standard): The software adheres to PCI DSS requirements for secure handling, transmission, and storage of payment data, ensuring encryption and safeguarding credit card transactions.
Local and International Privacy Laws: InnGenius enforces internal protocols aligned with local legal obligations for data protection and privacy, including special handling for requests regarding access and authorized data disclosures.
InnGenius PMS
By InnGenius
