Goodworld

Typical implementation process for Goodworld software, based on available documentation and user experiences:

1. Initial Setup & Onboarding

• Timeline: Most organizations can get started within 1–2 weeks.
• Steps:
  • Sign up and access the Goodworld Dashboard.
  • Complete a “Getting Started” checklist, which includes setting up donation forms, branding, and campaign pages.

  • Import existing donor or volunteer data into the Impact CRM.

2. Platform Configuration

• Customization: Organizations configure branded campaign pages, donation flows, and volunteer modules.
• Integrations: Connect external tools like Salesforce, Stripe, PayPal, and social media platforms.

• Training: Goodworld offers unlimited demos and training sessions to ensure teams understand their roles and platform capabilities.

3. Team Rollout

• Demo Scheduling: A team demo is typically scheduled within the first week to align on rollout strategy.

• Roles & Responsibilities: Staff are assigned tasks such as campaign management, donor engagement, and reporting.

4. Launch & Optimization

• Soft Launch: Organizations often begin with a pilot campaign or event.
• Feedback Loop: Teams use real-time analytics and reporting to refine strategies.

• Support: Access to a knowledge base, live support, and onboarding specialists.

Estimated Timeline

• Basic Setup: 1–3 days
• Full Implementation: 1–2 weeks
• Advanced Customization & Integrations: Up to 4 weeks (depending on complexity)

Goodworld is highly customizable to meet specific business and organizational needs. Here are the key customization capabilities:

1. Reporting Templates

• Organizations can create custom reporting templates tailored to different departments (e.g., finance, marketing, development).
• Admins can rename column headers, insert merge tags, and schedule automated exports.

• Reports can be customized for stakeholders like CFOs, board members, and payroll teams.

2. Impact CRM

• The Impact CRM allows organizations to define and track custom impact metrics.
• Admins can segment stakeholders (donors, volunteers, beneficiaries) using tags and groups.

• Fund management tools let users create custom GAUs, chapters, and bank accounts for tracking donations and grants.

3. Campaign & Event Management

• Campaign templates can be customized to align with organizational goals.

• Admins can tailor donation types (e.g., one-time, recurring, payroll, spare change) and campaign branding.

4. Integrations

• Goodworld supports custom data flows through integrations with platforms like Salesforce, Stripe, PayPal, and social media tools.

5. Branding & URLs

• Organizations can use custom branded URLs and campaign pages to maintain a consistent identity.

Goodworld’s pricing includes several additional costs and optional add-ons depending on the plan and billing method:

Setup Fees

• $500 setup fee applies if the plan is billed monthly (waived for annual billing).

Platform Fees

• Free Plan: 2.8% platform fee (can be covered by donor tips).

• Paid Plans: 1% platform fee.

Transaction Fees

• Stripe Processing:
  • ACH: 0.8%
  • Card: 2.2% + $0.30
  • AMEX: 3.5%

  • Max fee: $5.00

Add-Ons

• eCards & GiveCards: $50/month
• Peer-to-Peer Fundraising: $50/month
• Events & Auctions: $100/month
• Text Keywords: $50/month
• Workplace Giving: $0.50/year per contact (minimum 5,000 contacts)
• Volunteer Suite: $1/year per contact (minimum 1,000 contacts)

• SSO (Single Sign-On): $2,500/year

Company Plans

• Pricing ranges from $2–$6 per employee/month, with similar add-ons and platform fees.

Support Charges

• Dedicated account representatives are included in Pro and Boost plans.
• No extra charges for basic support; premium support is bundled with higher-tier plans.

Goodworld offers a comprehensive onboarding experience designed to help organizations quickly adopt and optimize the platform.

Training Resources

• Getting Started Dashboard Tour: A guided walkthrough of the platform’s dashboard, donation tools, campaign setup, and CRM features.
• Knowledge Base: Includes articles, FAQs, and best practices for fundraising, volunteer management, and impact tracking.
• Unlimited Demos: Organizations can schedule unlimited team demos to align on rollout strategy and platform usage.
• Role-Based Training: Admins can assign roles and permissions, ensuring each team member receives relevant training.

• Campaign Templates: Prebuilt templates for employee giving, fundraising, and volunteering help users launch quickly.

Support Channels

• Live Chat & Email Support: Available for troubleshooting and guidance.
• Dedicated Account Managers: Included in Pro and Boost plans for personalized support.
• Documentation: Covers platform setup, integrations (e.g., Salesforce), and advanced features like eCards and auctions.

Goodworld employs robust security protocols to safeguard user and organizational data.

Data Protection Standards

• SSL Encryption: All Personally Identifiable Information (PII) is encrypted both in transit and at rest.
• Tokenization: Financial data is tokenized via Stripe, ensuring no direct access by Goodworld staff.

• Anonymization: Transaction data is anonymized to protect user privacy.

Access Controls

• Role-Based Access Control (RBAC): Limits data access to authorized personnel based on job roles.
• Multi-Factor Authentication (MFA): Required for ACH functions and sensitive operations.

• Monitoring & Logging: All data access is logged and monitored for unauthorized activity.

Compliance & Auditing

• PCI DSS Compliance: Stripe is Level 1 PCI compliant; Goodworld completes annual SAQ-A and SAQ-D validations.
• External Audits: Includes penetration testing and attack surface reduction audits by Mastercard’s security team.

• GDPR & CCPA Compliance: Adheres to global privacy laws for data handling and user rights.

Infrastructure

• Hosting: Data is stored in MongoDB on Amazon Web Services (AWS), leveraging AWS’s advanced security features.
• Secure Coding Practices: All software is developed with secure coding standards to prevent vulnerabilities.

Update Frequency

• Regular Feature Enhancements: Goodworld frequently adds new features such as eCards, auctions, and campaign templates, indicating an agile development cycle.
• Security Updates: These are applied proactively, especially in response to compliance audits and penetration testing.

• User Feedback-Driven Updates: Many updates are based on feedback from nonprofits and corporate users, suggesting a responsive release model.

Update Management

• Cloud-Based Deployment: Updates are rolled out automatically to all users via the cloud, with no need for manual installation.
• Support Center Announcements: New features and changes are documented in the Goodworld Support Center.
• Training & Demos: When major updates occur, Goodworld offers updated demos and training sessions to help users adapt.

Goodworld is committed to data transparency, user control, and legal compliance, especially under GDPR and CCPA regulations.

Data Ownership

• User-Controlled Data: Users retain ownership of their personal and organizational data.
• No Selling or Licensing: Goodworld does not sell, license, or exchange user data with third parties.

• Anonymization: All transaction data is anonymized to protect privacy.

Data Portability

• Right to Data Portability: Users can request a transferable copy of their data, including donation history, contact records, and impact metrics.
• Export Tools: The platform includes tools to export data in CSV or other formats for use in external systems.

• International Transfers: Data may be stored in the U.S., but Goodworld uses Standard Contractual Clauses (SCCs) to ensure lawful cross-border transfers.

User Rights

• Access: Users can request a copy of their data.
• Correction: Users can correct inaccurate or incomplete data.
• Deletion: Users can request permanent deletion of their data.
• Restriction & Objection: Users can limit or object to how their data is processed.

Goodworld offers flexible scaling options to accommodate changing organizational needs:

Scalability Features

• Modular Add-Ons: Organizations can add or remove features like eCards, auctions, peer-to-peer fundraising, and volunteer suites based on current needs.
• Tiered Plans: Nonprofits can move between the Free, Pro Launch ($99/month), and Pro Boost ($299/month) plans depending on their growth stage.
• Employee-Based Pricing: For companies, pricing is based on the number of employees ($2–$6 per employee/month), allowing easy scaling up or down.
• Data Portability: Organizations can export data at any time, making transitions between plans or platforms seamless.
• No Long-Term Lock-In: Monthly billing options are available, though they may include a setup fee.

Goodworld’s contract terms are designed to be user-friendly and transparent:

Renewal Terms

• Automatic Renewal: Contracts typically renew automatically unless canceled before the renewal date.

• Annual Billing: Offers discounted rates and waives setup fees compared to monthly billing.

Cancellation Terms

• Self-Service Cancellation: Users can cancel their account by removing payment methods via the dashboard.
• No Penalty for Cancellation: There’s no mention of penalties for canceling, but setup fees may apply if switching from annual to monthly billing.
• Immediate Termination Rights: Goodworld reserves the right to suspend or terminate access at any time without notice for violations of terms.

Goodworld adheres to several key compliance standards to ensure data privacy and security:

1. GDPR (General Data Protection Regulation)

• Transparency: Clear policies on data collection and usage.
• User Rights: Supports access, correction, deletion, restriction, and portability of personal data.

• Legal Basis: Processes data under consent, contract, legitimate interest, or legal obligation.

2. CCPA (California Consumer Privacy Act)

• Ensures rights for California residents regarding personal data access and control.

3. PCI DSS (Payment Card Industry Data Security Standard)

• Uses Stripe, a Level 1 PCI-compliant payment processor.

• Goodworld completes annual SAQ-A and SAQ-D validations.

4. DPA (Data Protection Act)

• Complies with UK data protection standards for handling sensitive information.

5. Security Audits

• Undergoes annual penetration testing and attack surface reduction audits by Mastercard.

• Incubated within the banking sector via Barclays Bank, ensuring high security standards.

6. Technical Safeguards

• SSL Encryption, Tokenization, Multi-Factor Authentication, and Role-Based Access Control are all in place.
• Data hosted securely on MongoDB via AWS, leveraging AWS’s compliance certifications.