Elite EXTRA
By Epicor Software Corporation
Elite EXTRA typical implementation process:
Discovery and Needs Assessment: Elite EXTRA’s team consults with your organization to understand operational workflows and integration requirements. This ensures the software is tailored to your company’s needs and fits smoothly with your existing systems.
Integration with Existing Systems: Elite EXTRA integrates with your ERP, POS, eCommerce, or inventory systems to enable automatic order flow and data synchronization. This technical integration can be completed quickly (often within days to a couple of weeks, depending on system complexity).
Configuration and Customization: The software is configured for your unique business rules, setting up routes, delivery priorities, notifications, user roles, and other workflows that match your daily operations. Elite EXTRA’s team collaborates with you to ensure a custom fit.
User Training: In-house 24/7 support and training resources are provided. This includes onboarding sessions for dispatchers, drivers, and administrative staff, with educational materials, hands-on demonstrations, and prompt troubleshooting.
Testing and Go-Live: Thorough system testing is performed, including sample route creation, dispatch simulation, and verification of notification and proof-of-delivery features. Pilot runs are common before full rollout, allowing for quick adjustments.
Elite EXTRA can be extensively customized to fit specific business needs, providing flexibility across operations, integrations, workflows, and user roles. Here are the key data points illustrating Elite EXTRA’s capacity for customization:
Workflow & Process Customization: Elite EXTRA’s implementation team collaborates directly with each client to tailor the software to unique operational workflows, not just offering an off-the-shelf solution. Workflows, dispatch views, and alerts can be configured to automate and align with your business processes, ensuring seamless integration with daily routines.
Integration Capabilities: The platform is designed for easy integration with a wide variety of systems, including ERP, POS, WMS, DMS, inventory management, and eCommerce platforms. API- and EDI-support enable Elite EXTRA to connect with nearly any software your business already uses, facilitating automated order imports and unified data flows.
Custom Reporting and Analytics: Elite EXTRA offers over 80 advanced report types, which can be filtered by driver, vehicle, date, zone, or other business-specific criteria. Auto-reporting features allow you to set up email schedules for reports critical to your KPIs. Custom reports and dashboards can be personalized so management and staff see the exact metrics they need for decision-making.
Personalized Dashboards: Interfaces can be tailored so users and teams view only the most relevant information for their roles, improving efficiency and clarity in daily operations.
Route and Dispatch Customization: The routing and dispatch engine is highly configurable, allowing for custom settings such as delivery time windows, order assignment rules, territory/zone management, and notification protocols for drivers and customers.
Automated Notifications: Businesses can define custom rules and automated triggers for notifications (e.g., ETA alerts, delivery confirmation, exceptions), sent via text, email, or in-app, for both clients and internal users.
User Role and Permission Management: Elite EXTRA supports granular user profiles, allowing managers to set permissions and access levels for individual staff members. This ensures compliance and operational security, while providing detailed oversight of user activities within the platform.
Proof of Delivery Configuration: The app supports various proof-of-delivery workflows, including digital signatures, contactless photo capture, and barcode scanning, all of which can be enabled or disabled based on your business requirements or customer needs.
Returns Automation & Policy Settings: Returns processes can be automated and tailored, with rule-based returns validation and enforcement of company-specific returns policies. Personalized customer portals and live returns dashboards can be set up for full visibility and efficient exception handling.
Flexible Contract and Deployment: Elite EXTRA operates on affordable, no-contract, pay-as-you-go agreements, giving your business the ability to scale or make changes to the configuration without being locked in long-term.
Elite EXTRA offers training and support for new users to ensure a smooth onboarding experience and ongoing success with their last-mile logistics software suite:
Personalized Onboarding: Elite EXTRA’s implementation team collaborates directly with each client during the onboarding process, tailoring the setup to fit unique workflows and business requirements. This can include one-on-one onboarding sessions, customized configuration, and hands-on demonstrations of key features like route optimization, dispatch management, proof of delivery, returns automation, and more.
In-House 24/7 Support: Elite EXTRA provides award-winning, in-house customer support that is available around the clock. Users can contact support via phone, email, or through the company’s help portal at any time of day for troubleshooting, guidance, or urgent issues.
Dedicated Training Resources: Training is provided for dispatchers, drivers, and admins. This includes live training sessions, step-by-step guides, educational resources, and access to video tutorials. Training covers software navigation, integration with other business tools (ERP, POS, eCommerce), and leveraging advanced features for delivery, returns, and analytics.
Continuous Assistance: The support team assists with ongoing software updates (every 8 weeks), system reconfigurations, and process improvements as your business grows or changes. Users also receive proactive communications about major product enhancements or new features.
No-Barrier Access: Elite EXTRA’s software is easy to deploy—there’s no hardware to install, and training is structured to minimize downtime so users can quickly become proficient and productive.
Elite EXTRA implements a set of security measures and best practices to protect user and organizational data throughout its last-mile logistics software suite:
Real-Time GPS Tracking & Access Controls: The platform offers real-time GPS tracking of drivers and assets, ensuring that all movements and operational data are transparent and can be monitored for unauthorized activity. User access is managed via personalized dashboards and permission controls, which restrict sensitive data visibility and operational capabilities to authorized staff only.
Proof of Delivery & Data Integrity: Elite EXTRA enforces secure proof-of-delivery processes, including electronic signature capture, photo verification, and digital records. These features minimize fraud risk and ensure deliveries are properly documented and protected from tampering.
Data Encryption & Secure Hosting: Although specifics about encryption protocols are not detailed in available public materials, Elite EXTRA employs secure data hosting and maintains robust digital safeguards. Sensitive data, such as passwords and operational information, is protected to prevent unauthorized access.
Speed and Safety Monitoring for Drivers: The system includes features like speed notifications and real-time messaging to ensure delivery safety. These controls help prevent unsafe practices that might expose sensitive shipments or result in data loss through accidents.
User Privacy & Compliance: Elite EXTRA's privacy policy emphasizes transparency about third-party data collection, user consent, and privacy protections. Users can request deletion or export of their data, aligning with modern privacy rights and regulations.
Regular Software Updates & Development: The platform updates every eight weeks, which helps ensure that new security patches and best practices are continuously integrated into production systems.
Elite EXTRA releases software updates on a regular, structured schedule—specifically, every eight weeks. This consistent development cycle ensures that their suite of last-mile logistics products stays current, secure, and feature-rich. Updates typically include enhancements to features, bug fixes, security improvements, and ongoing innovation to address emerging industry needs.
Update Management Process:
Automatic SaaS Deployments: As a software-as-a-service (SaaS) platform, Elite EXTRA pushes new releases directly to users, requiring no manual downloads or on-premises installation. Updates are applied seamlessly so all clients benefit immediately from the latest functionality and improvements.
Integrated Suite Synchronization: Because all software modules are designed to integrate with each other, updates are coordinated across the platform to ensure interoperability and a consistent user experience.
Responsive Development: The development cycle incorporates client feedback, with new features often influenced by user suggestions and evolving logistics requirements. This customer-centric approach ensures the platform evolves alongside business and industry needs.
Transparent Communication: Elite EXTRA keeps clients informed about upcoming releases and new features through email updates, blog posts, and direct communications. Their in-house support and training teams are available 24/7 to assist users with any changes, ensuring a smooth transition after each update.
Elite EXTRA’s policy on data ownership and portability centers on customer control and transparency, emphasizing that users (businesses) maintain ownership of the data they provide, while Elite EXTRA acts as the processor and custodian of this data within its last-mile logistics platform.
Data Ownership: Client companies retain ownership of all operational, customer, and business data they upload or generate using Elite EXTRA. The platform is structured as a SaaS provider—businesses' proprietary and customer-related data remains theirs at all times. Elite EXTRA uses this data solely to deliver contracted services, improve software functions, and support operational workflows. It does not claim ownership of customer data or use it outside the agreed scope.
Data Access and Portability: Organizations can access, export, and manage their data at any point during the contract. Data export functionality enables users to download operational data (such as orders, routes, proof-of-delivery records, reports, and analytics) in standard formats as required for audit, migration, or business continuity. There are no restrictions or additional fees for data export, reflecting Elite EXTRA’s commitment to customer empowerment.
Data Deletion and Termination: Upon contract termination or upon request, Elite EXTRA will delete customer data from its systems, subject to any legal or regulatory retention requirements. Businesses can also request deletion of specific data sets, and Elite EXTRA’s in-house support team assists with secure erasure if needed.
Privacy and Security: The company’s privacy policy pledges transparency, stating that data is never sold or misused and is processed in line with legal requirements. Clients have the right to view what information the platform holds about them and their data subjects and can request corrections, export, or deletion as desired.
Third-Party Sharing: Data sharing with third parties occurs only as required for integrated operations (such as with connected ERP or delivery networks) and always under strict data protection agreements. The platform does not share user data for marketing or unrelated third-party purposes.
Elite EXTRA is designed for easy scalability, making it simple for organizations to adjust their use of the platform as needs change.
Flexible, Month-to-Month Pricing: Elite EXTRA operates on a subscription-based model with no long-term contracts. Businesses pay on a month-to-month basis, enabling them to upgrade, downgrade, or cancel services at any time without penalties or cancellation fees. This makes it straightforward to scale usage up or down as operational volume fluctuates—ideal for responding to seasonal demand or changing business requirements.
Scalable for All Business Sizes: The platform is built to support businesses of any size, from small startups to large enterprises with complex delivery needs. As your organization grows or contracts, you can add or reduce users, drivers, delivery zones, and features without needing significant restructuring or renegotiation of contract terms.
Seamless Feature Updates: Elite EXTRA regularly updates its product—every eight weeks—with new features released automatically to all customers at no extra charge. This ensures businesses have continual access to the latest capabilities without the need for manual upgrades or added costs, supporting smooth scaling as technology and operational needs evolve.
Customizable Workflows: Because Elite EXTRA is highly customizable, it can be tailored to fit changing workflows, operational processes, and integration needs. As organizations scale up or down, the platform adapts—either through direct adjustments using self-service tools or with help from Elite EXTRA’s support and implementation teams.
Support for Fluctuating Needs: Businesses can add dispatchers, routes, and third-party delivery services as needed, and the system can accommodate increases in delivery demand using native integrations and delivery network options. This level of flexibility is a key part of Elite EXTRA's design.
Elite EXTRA’s contract renewal and cancellation terms are designed for maximum flexibility and clarity, reflecting its month-to-month SaaS subscription model and customer-oriented approach. Here are the key data points covering both processes:
Automatic Renewal: Elite EXTRA operates on a monthly subscription model without long-term contracts. Subscriptions automatically renew each month at the agreed-upon rate, ensuring uninterrupted service. Customers are billed at the start of each renewal cycle.
No Long-Term Commitments: There are no mandatory minimum terms or multi-year commitments. Users can pay month-to-month, making it easy to scale, upgrade, downgrade, or exit as business needs change.
Cancellation Policy: Customers can cancel their subscription at any time without penalty or cancellation fees. Cancellation requests are typically managed through the online dashboard or by contacting customer support directly. Once cancelled, service continues until the end of the current billing period; there are no pro-rated refunds for unused days within the paid month.
No Setup or Exit Fees: There are no special setup, onboarding, or exit charges for starting or ending your subscription—costs are limited to what is shown on your monthly invoice.
Contract Updates and Changes: Elite EXTRA regularly updates its terms and software (every 8 weeks), communicating any important changes to customers by email or through the platform.
Data Return and Portability: At termination, clients retain the right to export their business data with no additional charges. Upon request, Elite EXTRA will assist in the secure and permanent deletion of client data after contract end, unless retention is required for legal reasons.
Upgrade/Downgrade Flexibility: Users can adjust their plan (add/remove users, change features, upgrade/downgrade) at any point, with cost/feature adjustments reflected in the next billing cycle.
