Diligent Boards

Diligent Boards follows a custom pricing model, additional costs may include:

• Setup Fees: These may apply depending on the complexity of implementation, data migration, and configuration needs. Diligent typically assigns an Implementation Specialist to guide this process.

• Professional Services: Custom integrations, advanced configurations, or governance consulting may incur extra charges.

• Maintenance & Updates: As a SaaS platform, Diligent Boards includes regular updates and maintenance in its subscription, but premium support tiers may have added costs.

• Support Charges: Standard support is included, but organizations can opt for enhanced support packages or dedicated account management, which may be billed separately.

• Training Services: While basic training is included, advanced or role-specific training sessions (e.g., group coaching or custom workshops) may be priced additionally.

Diligent offers a comprehensive training and support ecosystem for new users, including:

• Diligent Academy: A self-paced learning platform with video tutorials, interactive lessons, and role-specific training paths for administrators, staff, and board members.

• Live Group Training: Instructor-led sessions for both new and returning users, covering agenda management, minutes creation, digital voting, and more.

• On-Demand Video Library: Access to recorded training sessions and feature walkthroughs for quick learning and refreshers.

• Webinars: Regular product webinars and feature updates to keep users informed about new capabilities.

• Dedicated Implementation Specialist: Assigned during onboarding to guide configuration, training, and go-live support.

• 24/7 Global Support: Available via phone, email, and the Diligent Community portal for technical assistance and troubleshooting.

Diligent Boards employs enterprise-grade security protocols to safeguard sensitive governance data:

• Encryption: Uses 256-bit AES-GCM encryption for data at rest and SSL/TLS 1.2 for data in transit.

• ISO Certifications: Certified under ISO/IEC 27001, 27017, and 27018 standards, ensuring rigorous data protection and cloud security.

• SOC Audits: Undergoes annual SOC 2 Type II and SSAE 18 audits to validate internal controls and data handling practices.

• Role-Based Access Controls: Strict user permissions and access logging to prevent unauthorized data exposure.

• Secure File Sharing & Messaging: Built-in tools like Diligent Messenger and Secure File Sharing ensure confidential communication.

• Data Residency & Compliance: Supports regional data storage to comply with GDPR, HIPAA, CCPA, and other global regulations.

• Disaster Recovery: Offers a 4-hour Recovery Time Objective (RTO) and Recovery Point Objective (RPO) for business continuity.

• Security Team & CISO Oversight: A dedicated team manages product security, incident response, and compliance under the leadership of a Chief Information Security Officer.

Diligent Boards is a cloud-based platform, which means updates are delivered automatically and frequently without requiring manual installation. Updates typically include feature enhancements, accessibility improvements, security upgrades, and UI refinements. For example, recent releases have included:

• UI facelift for login pages
• Accessibility upgrades to meet WCAG AA standards
• New voting summary reports
• Expanded language support (e.g., Italian, Dutch, Chinese, Japanese)
• Secure File Sharing enhancements

Updates are managed centrally by Diligent and are rolled out seamlessly to all users. Admins and users are notified via the Diligent Product Updates page, and release notes are available through the Diligent Community portal.

Diligent’s data policy emphasizes customer ownership and control. According to its Privacy Policy:

• Customers retain ownership of their data, including board materials, communications, and user-generated content.

• Diligent acts as a data processor, meaning it stores and secures data on behalf of the customer but does not claim ownership.

• Data is stored securely and can be exported or retrieved upon request, ensuring portability if an organization decides to migrate or scale.

• The platform supports regional data residency, allowing organizations to comply with GDPR, HIPAA, and other global privacy regulations.

• Customers can manage access, revoke credentials, and restore prior versions of documents using built-in controls.

This ensures that organizations maintain full control over their governance data while benefiting from Diligent’s secure infrastructure.

Diligent Boards is designed to be highly scalable, accommodating organizations of all sizes—from small nonprofits to global enterprises. Key terms and capabilities include:

• Flexible Licensing: Organizations can adjust the number of users, committees, and access rights based on evolving needs. These changes are reflected in the subscription agreement or order form.

• Modular Add-Ons: Features like Diligent Messenger, Premium Questionnaires, and Minutes Module can be added or removed as needed.

• Cloud-Based Architecture: Enables seamless scaling without infrastructure changes. New users and features can be activated quickly.

• Support for Growth: Diligent offers integrations with enterprise tools and GRC modules, allowing organizations to consolidate governance, risk, and compliance functions as they expand.

• No Downtime for Scaling: Because it’s a SaaS platform, scaling up or down does not interrupt service or require reinstallation.

Organizations can work with their Diligent account manager to adjust their plan, add modules, or renegotiate terms based on usage and strategic goals.

Diligent Boards operates under a subscription-based agreement, governed by its Terms and Conditions and product-specific Product Terms. Key points include:

• Contract Renewal: Renewal terms are typically outlined in the original Order Form. Contracts may auto-renew unless the client provides written notice of non-renewal within a specified period (often 30–60 days before the renewal date).

• Cancellation: Clients must submit a formal cancellation request in accordance with the notice period defined in their agreement. Early termination may incur fees or require payment for the remainder of the contract term.

• Amendments: Clients can modify access rights, add modules, or adjust user counts during the contract term, often through an amended Order Form.

• Beta Services: Optional beta features may be offered at no additional cost but are governed by separate terms and may be discontinued at any time.

• Termination for Cause: Either party may terminate the agreement if the other breaches its obligations and fails to remedy the breach within a defined cure period.

• Data Access Post-Termination: Upon termination, clients may request access to their data for a limited time before it is deleted or archived.

Diligent Boards is built to meet global compliance and security standards, making it suitable for regulated industries such as finance, healthcare, government, and education. Key certifications and frameworks include:

• ISO/IEC 27001: Diligent maintains an Information Security Management System (ISMS) certified under ISO 27001, ensuring rigorous data protection and risk management.

• NIST Cybersecurity Framework: The platform’s security program is aligned with NIST standards, supporting robust cyber governance and incident response.

• SOC 2 Type II: Diligent undergoes annual audits to validate its internal controls related to security, availability, and confidentiality.

• GDPR Compliance: Diligent supports data residency and privacy controls to help organizations comply with the EU’s General Data Protection Regulation.

• HIPAA & CCPA: For clients in healthcare and California, Diligent offers features and policies aligned with HIPAA and CCPA requirements.

• AI Ethics & Oversight: Through its AI Ethics Certification, Diligent helps boards govern AI responsibly, addressing emerging compliance needs around AI governance.

• Climate & ESG Oversight: Diligent offers certifications and tools to help boards meet ESG reporting and climate governance standards.

These compliance measures make Diligent Boards a trusted solution for organizations seeking secure, ethical, and regulation-ready governance software.