Deepser
By Deepser srl
The typical implementation process for Deepser ITSM software:
First Meeting: Initial discussion to understand specific business needs, pain points, and workflow requirements.
Demo: Deepser team presents a tailored demonstration showcasing relevant features and modules for the organization’s use cases.
Plan Definition: Jointly define the ideal plan, including the choice of modules and the required number of back-office agents.
Configuration: Deepser specialists assist in configuring the software according to the organization’s specifications, including workflow setup, integrations, and customizations as needed.
Deepser can be extensively customized to fit specific business needs, offering both flexibility and modularity throughout its platform.
All Modules Customizable: Deepser offers full customization capabilities across all modules, so workflows, ticketing categories, IT asset management, customer relationship features, and more can be tailored for each department or business unit.
Modular Architecture: The platform is modular by design, allowing businesses to select only the modules they need and expand as their requirements grow.
No Code/Low Code: Deepser uses a low code/no code approach, enabling non-technical users to easily configure, adjust, and automate processes without development resources.
Customizable Categorization: Categorizations for databases, tickets, assets, and other resources are fully customizable to match organizational structures and terminology.
Workflow Automation: Businesses can create and automate workflows to standardize processes, reduce manual tasks, and optimize productivity as required.
Integrations: Deepser includes native integration between modules and supports connections with external applications, enabling custom communication and data exchange as necessary.
On-Premise or Cloud: The software can be deployed either on-premise or in the cloud, giving businesses control over data location and infrastructure and supporting varying compliance requirements.
Deepser offers a range of training and support options to ensure new users get the most out of the platform.
Dedicated Project Manager: Support during the startup and configuration phases is available with a dedicated Project Manager who applies best practices and provides hands-on training for the organization’s specific setup needs.
Online Academy: Deepser gives all users access to a 24/7 online Academy containing training resources, guides, and documentation at no additional cost.
Continuous Support: After setup and configuration, ongoing support is always available to help with further configuration, customizations, and operational issues.
24/7 Customer Portal: Users can request support and access assistance any time via a dedicated customer portal.
Support Packages: Assistance with configurations, modifications, custom development, and more advanced training is handled through support packages, which are billed on an hourly basis.
Deepser implements several strong security measures to protect user and organizational data across its platform.
ISO 27001 Certification: Deepser is ISO 27001 certified, ensuring adherence to internationally recognized best practices for information security management systems.
Data Backup: All customer data is regularly backed up, and backups are included in the standard license fee.
On-Premise and Cloud Deployment: Deepser offers both on-premise and cloud options, allowing organizations to choose where their data is stored based on compliance and privacy requirements.
GDPR Compliance: For European clients, servers are located in Europe and fully comply with EU GDPR. Non-EU server locations are also available upon request.
Deepser provides ongoing updates and system maintenance as part of its standard offering, ensuring the platform remains secure and up to date.
Regular System Upgrades: Deepser delivers system upgrades periodically, though the exact interval is not specified; updates are included as a standard part of the service.
Included in License: All system upgrades, bug fixes, and periodic backups are managed by Deepser and included in the cost of the license—there are no extra charges for receiving updates.
Automated Maintenance: Updates are handled automatically as part of Deepser’s managed service, minimizing downtime and ensuring customers always have access to the latest features and security enhancements.
Deepser’s policy offers clarity and flexibility regarding data ownership and portability to ensure customers retain control over their data throughout their use of the platform.
Customer Control: Customers retain ownership of their data when using Deepser, whether deployed on-premise or in the cloud.
On-Premise Option: By allowing deployments on-premise, Deepser gives organizations complete physical control over their data, aligning with strict data sovereignty or compliance requirements.
GDPR Compliance: For EU-based clients, Deepser ensures data handling practices meet GDPR standards, reinforcing the principle that customers remain owners of their information.
Portability Commitment: Deepser is transparent about supporting data accessibility and portability—if a customer needs to move their data or export it, the platform is designed to facilitate this process.
Deepser offers flexible, transparent terms for scaling up or down to match changing organizational needs.
Modular Solution: Deepser is built modularly, allowing organizations to add new modules or expand features as business requirements grow.
Agent-Based Licensing: Scaling up is as simple as adding more back-office agents (users); per-agent pricing applies with discounts for large groups to accommodate expansion cost-effectively.
Immediate Availability: New modules and user licenses can be activated quickly, supporting rapid growth and changes in team size or service scope.
Minimum Agent Requirement: Each package requires a minimum of 3 agents, but organizations can reduce their number of active agents as long as they meet this minimum.
Annual Billing Cycle: Adjustments up or down are usually managed at the contract renewal period due to the annual billing model.
Deepser provides straightforward terms for contract renewal and cancellation to maintain flexibility and transparency for clients.
Annual Billing: Deepser licenses are billed annually per agent, reflecting a yearly contract cycle for most standard packages.
Renewal Process: Contracts are likely renewed on an annual basis; continuation is subject to agreement between Deepser and the client, with discounts available for large groups.
Cancellation Policy: Clients can terminate their contract, retaining full ownership and portability of their data with no artificial lock-in.
Data Portability: Upon cancellation, clients are able to export and transfer their data from Deepser, facilitating migration to another platform or in-house solution.
Deepser software meets several recognized compliance standards, making it suitable for organizations with strict regulatory or data security requirements.
ISO 27001 Certification: Deepser is fully certified under ISO 27001, which is the international standard for information security management systems. This ensures rigorous controls, procedures, and data protection practices are maintained throughout the platform.
GDPR Compliance: For European clients, Deepser hosts servers in Europe and fully complies with GDPR (General Data Protection Regulation), safeguarding personal and organizational data in line with EU requirements.
