CallN is a cloud-based call recording and speech analytics platform designed to enhance business communication and operational efficiency. It offers comprehensive features such as stereo call recording, which captures both parties on separate channels to improve transcription accuracy and reduce background noise. The platform includes AI-powered voice and sentiment analysis, keyword and topic identification, and agent scoring to provide actionable insights. CallN is PCI DSS compliant, ensuring secure handling of sensitive data with features like automated PCI redaction and end-to-end SSL encryption. It integrates seamlessly with various CRMs and telephony systems via a REST API, and its user-centric web interface makes it easy to navigate and use. Additional features include custom vocabulary, swear word filtering, and a powerful drag-and-drop rules engine for managing call data and analytics.
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Handset GroupingCall TaggingKeypress ActionsDashboards & ReportingCall recordingScalable architectureRest capable data encryptionEnd-to-end SSLUser-centric web interfaceAutomated PCI redactionCloud-based platformIntegration with SalesforceIntegration with ZendeskIntegration with Amazon S3Custom CRM integration via REST APIKeypress actions (DTMF)Customizable dashboardsAutomated reportingAutomatic call transcriptionSentiment analysisVoice of Customer (VOC) analysisPowerful rules engineTrigger-based alertsCompatibility with various IP telephony platformsIntegration with virtual machine platformsGeo location analysisCustom report schedulingIn-depth activity logDual-channel voice-to-text transcriptionAgent and customer performance scoresheetsCompatibility with multiple ethernet switch brandsEmailHelp DeskForumCloud, SaaS, Web-Based
CallN
By Calln Pty Ltd
