Voxco IVR Survey

Implementation process for Voxco IVR Survey:

Planning phase:

• Define research objectives and survey requirements
• Design questionnaire and script questions
• Set up account with Voxco

Setup phase:

• Install and configure IVR system (on-premise or cloud-based)
• Integrate with existing telephony infrastructure
• Program survey logic and call flo

Testing phase:

• Conduct test calls and debug any issues
• Train staff on using the system

Deployment phase:

• Launch survey campaign
• Monitor metrics in real-time (response rates, completion times, etc.)

Analysis phase:

• Collect and clean data
• Analyze results
• Generate reports

Customization process for Voxco IVR Survey:

• White-label and CSS Customization: Voxco allows for extensive customization through white-label options and CSS customization. This enables businesses to showcase their brand to customers, making the survey experience memorable and aligned with the brand's visual identity
• Survey Features: The platform supports a wide range of survey features that can be customized according to business needs. These include CSS customization, creating standard templates for surveys, and customizing themes to conform to a brand’s style guide. This level of customization ensures that businesses do not have to adjust their surveys every time, maintaining brand consistency
• Custom or Branded Surveys: Voxco supports the creation of customized and branded surveys. This involves adding a brand's name, logo, email ID, and other design elements to its survey, reflecting the brand’s image and personality. Custom surveys help in establishing trust among the audience, as the recipient feels confident knowing that the invite is not a scam
• Engagement and Interaction: Custom surveys enable businesses to boost brand loyalty by showcasing authenticity and transparency while communicating with customers. The platform offers over 100 question types, advanced logic, branching, multi-lingual surveys, and more, allowing for the creation of engaging and interactive surveys
• Brand Exposure and Recognition: Customizing surveys with the brand image for customers shows sincerity in seeking their opinions and feedback. It also helps in retaining the respondents’ memory of the brand, setting the brand apart from competitors in the customers’ minds

Additional Costs for Voxco IVR Survey:

• Pricing Model: Voxco offers a yearly license-based subscription model, indicating that there could be an annual fee associated with using the software
• Cost Range: The cost per survey completion is mentioned to be in the range of $1 to $40, depending on the mode of the survey, with phone surveys potentially costing more than email surveys
• Package Options: The cost of surveys decreases when purchasing a higher package of surveys, suggesting that bulk purchasing could offer some cost savings
• Starting Price for Voxco IVR: Voxco IVR Survey mentions that Voxco IVR starts from $5000 per year, which could include some form of setup or subscription fee

Training and Support

• Training Resources
• Documentation: Provides detailed guides and manuals to help users understand the software's features and functionalities.
• In-Person: Offers face-to-face training sessions for a more hands-on learning experience.
• Live Online: Conducts live training sessions online, allowing users to interact in real-time with the trainers.
• Videos: Offers pre-recorded video tutorials that users can watch at their convenience to learn about different aspects of the software.
• Webinars: Hosts webinars that cover various topics related to the software, providing insights and tips for effective usage
• Support Services
• Phone Support: Users can call to get immediate assistance with their queries.
• Chat: Offers live chat support for quick and convenient help.
• FAQ: Provides a list of frequently asked questions to help users find answers to common issues.
• Forum: A community forum where users can discuss and share solutions.
• Knowledge Base: An extensive repository of articles and resources that users can search through for self-help.
• 24/7 Live Support: Ensures that users can get help at any time, regardless of their time zone or working hours

Security measures of Voxco IVR Survey:

• General Data Protection Regulation (GDPR) Compliance: Voxco Insights complies with the GDPR, allowing users to create and send GDPR-compliant data collection surveys. This compliance ensures that the data collected through Voxco IVR Survey is handled in accordance with the strict privacy and security standards set by the GDPR
• Email Address Validation: To prevent unauthorized access and ensure that survey invitations are sent to legitimate recipients, Voxco offers email address validation. This feature helps in maintaining the integrity of the survey process and the accuracy of the data collected
• Recaptcha Validation: To further secure the survey process and protect against automated attacks or spam, Voxco incorporates Recaptcha validation. This tool verifies that a human is making the survey submission, thereby safeguarding the survey from bots and ensuring the reliability of the data collected
• SSL Encryption: For secure data transmission, Voxco uses SSL (Secure Sockets Layer) encryption. This technology encrypts data during transmission over the internet, protecting sensitive information from interception or tampering by unauthorized parties

Voxco IVR Survey software releases updates on a regular basis, though the exact frequency is not explicitly detailed in the search results. However, based on available information, here is how the updates are generally managed:

• Regular Updates: Voxco appears to release updates periodically, as indicated by mentions of feature updates and version releases such as Voxco Online 5.6.
• Feature Enhancements: Updates often include enhancements to existing features and the addition of new features. For example, recent updates have included improvements to navigation layouts, new navigation elements, and additional minor features based on client feedback.
• Communication with Clients: Voxco communicates updates directly with clients, ensuring they are informed about new features and changes. This direct communication helps clients understand and implement updates effectively.
• Beta Releases: Voxco sometimes introduces beta releases for new features, allowing clients to test and provide feedback before full implementation.
• Security and Compliance: Updates may also address security and compliance, such as changes in the default document type for better accessibility compliance and the option to apply PGP encryption when exporting survey results.

Voxco's policy on data ownership and portability primarily revolves around its compliance with data protection regulations and its role as a data processor. Here are the key points regarding data ownership and portability:

Data Ownership

• Client as Data Controller: Voxco clients are considered the Data Controllers. This means they own and control the data collected through Voxco's platform. Clients decide what data to collect, how to manage it, and who should have access to it.
• Voxco as Data Processor: Voxco acts as the Data Processor, meaning it processes personal data based on the specific instructions provided by its clients. Voxco does not make decisions about the data collected; this responsibility lies with the client.

Data Portability

• GDPR Compliance: Voxco complies with the General Data Protection Regulation (GDPR), which includes provisions for data portability. This compliance ensures that clients can fulfill obligations related to data subjects' rights, such as the right to data portability.
• Assistance with Data Portability: Voxco provides technical assistance to clients to facilitate the transfer of data stored on Voxco's servers back to the client's servers if requested. This assistance is part of the services offered upon the completion of data processing activities.
• Data Destruction: Upon termination of a contract, any client data that remains on Voxco's servers may be destroyed within 30 days, unless the client requests otherwise.

Voxco IVR Survey software offers flexibility in scaling survey operations to accommodate changing organizational needs. Here are some key aspects of how scaling up or down is managed:

• Flexible Hosting Options: Voxco provides both on-premise and cloud hosting options, allowing organizations to choose the infrastructure that best suits their current needs. This flexibility can facilitate scaling operations up or down as needed.
• Integrated Survey Modes: The platform supports multiple survey modes, including web, offline, mobile, phone, and IVR. This integration allows organizations to easily adjust the scale of their survey operations across different channels without compromising data quality or efficiency.
• Scalable Pricing Model: Voxco offers a yearly license-based subscription model with flexible pricing options based on the number of survey completions and interviewers. This model allows organizations to scale their usage according to their budget and survey requirements.
• Support for Large-Scale Data Collection: Voxco's software is designed to handle extensive data collection, making it suitable for organizations that need to scale their survey operations significantly. The platform's ability to manage large volumes of data efficiently supports both scaling up and scaling down.
• Assistance for Scaling: To upgrade or downgrade the account, organizations can contact Voxco's sales representatives for assistance. This support ensures that scaling decisions are implemented smoothly and effectively.

The terms and conditions for contract renewal and cancellation for Voxco IVR Survey are as follows:

Contract Renewal

• Automatic Renewal: Contracts for Voxco IVR Survey are typically set to renew automatically at the end of the current term.
• Renewal Notification: Either party must notify the other in writing of their intent not to renew the contract at least sixty (60) days before the end of the current term. This is to prevent automatic renewal and allow for any necessary adjustments to the agreement.

Contract Cancellation

• Cancellation Process: Specific details about the cancellation process are not provided in the search results. However, it is common for software contracts to require formal written notice to initiate cancellation.
• Data Handling Post-Cancellation: Upon termination of the contract, any customer data that has not been deleted may be destroyed within 30 days, unless the customer requests otherwise. Voxco also provides technical assistance to transfer data back to the customer's servers if needed.

Voxco IVR Survey software meets several compliance standards, particularly focusing on data protection and privacy. Here are the key compliance standards that Voxco adheres to:

Compliance Standards

• General Data Protection Regulation (GDPR): Voxco IVR Survey software complies with the GDPR, which is a comprehensive regulation in EU law concerning data protection and privacy. This compliance ensures that the data collected through Voxco's surveys is handled according to the stringent privacy and security standards set by the GDPR.
• Email Address Validation: To maintain the integrity of the survey process and ensure that survey invitations are sent to legitimate recipients, Voxco implements email address validation. This feature helps prevent unauthorized access and maintains the accuracy of the data collected.
• Recaptcha Validation: Voxco incorporates Recaptcha validation to secure the survey process against automated attacks or spam. This tool verifies that a human is making the survey submission, thereby safeguarding the survey from bots and ensuring the reliability of the data collected.