Tarjama

The typical implementation process for Tarjama software involves several key steps and generally takes between 4 to 8 weeks. Here is a brief explanation of the process:

• Initial Consultation: This phase involves discussions with the client to understand their specific needs and objectives. It sets the groundwork for the customization and integration of the software.
• Customization: The software is tailored to meet the client's specific requirements, which may include setting up translation memories, glossaries, and user roles to align with their workflows.
• Integration: The software is integrated with the client's existing systems to ensure seamless operation and data flow, allowing for efficient use of the translation management system.
• Testing: Rigorous testing is conducted to ensure that the software functions correctly and meets the client's specifications. Any issues identified during this phase are resolved before full deployment.
• Training: Training sessions are provided to the client's team to ensure they can effectively use the software. This step is crucial for maximizing the software's potential and ensuring smooth operation.
• Deployment: The software is fully deployed and goes live, enabling the client to start using it for their language service needs.
• Post-Implementation Review: After deployment, a review is conducted to assess the implementation's success and gather feedback for any necessary adjustments or improvements.

Tarjama can be customized to fit specific business needs. Here are some data points highlighting its customization capabilities:

• Project Customization: Tarjama allows for complete customization of each project according to the client's needs, offering a range of options that include design and layout adjustments.
• Tailored Solutions: In the business consulting sector, Tarjama provides tailored solutions that align with a client's brand voice and market strategy, ensuring that each consulting project is unique and meets specific business objectives.
• Workflow Alignment: The software is designed to align with the client's workflows and preferences. This includes customization of language pairs and user roles, ensuring that the software fits seamlessly into existing business processes.
• Customization Rating: Tarjama's CleverSo product has received high ratings for its customization capabilities, indicating that it effectively meets diverse client requirements and can be adapted to various business contexts.

These features demonstrate Tarjama's flexibility in adapting its services and software to meet the specific needs of different businesses.

Tarjama offers a variety of training and support options for new users, focusing on integrating technology with human expertise to provide efficient language solutions.

Training and Support for New Users

• Technology Integration: Tarjama has developed its own language technology, including machine translation and a translation management system (TMS) called CleverSo. This technology is designed to help users work more efficiently by automating certain processes and allowing users to focus on more creative tasks.
• Customer Support: Tarjama provides 24/7 customer support to assist users whenever needed. Their customer success team is knowledgeable and ready to help clients with any issues they might encounter.
• Educational Initiatives: Tarjama is involved in educational projects, such as providing translated educational materials and e-learning modules tailored for Arabic learners. This indicates their commitment to supporting educational content delivery, which may also extend to training new users in utilizing their services effectively.
• Client Portal: Through the T-Portal, clients can submit language service orders, track their demands, and manage their spending digitally. This portal serves as a streamlined interface for users to interact with Tarjama's services.
• Security and Quality Assurance: Tarjama's machine translation engine is trained with high-quality data and follows rigorous quality evaluation processes. This ensures that users receive accurate translations with minimal need for editing, which can be a significant support feature for new users.

Tarjama's training and support for new users are centered around leveraging their advanced technology to provide efficient and secure language solutions, backed by robust customer support and educational resources.

Tarjama implements a range of security measures to protect data, ensuring compliance with international standards and regulations.

Key Security Measures

• ISO 27001 Certification: Tarjama adheres to the ISO 27001 standard, which is a globally recognized framework for information security management. This certification demonstrates their commitment to maintaining robust security controls to protect data against unauthorized access and breaches.
• Encryption Technologies: To safeguard personal information, Tarjama uses encryption technologies. This ensures that data is protected during storage and transmission, making it inaccessible to unauthorized parties.
• Access Controls and Firewalls: Tarjama implements strict access controls and firewalls to prevent unauthorized access to their systems. These measures help in monitoring and controlling who can access sensitive information, thereby enhancing data security.
• GDPR Compliance: Tarjama complies with the General Data Protection Regulation (GDPR), which requires the implementation of technical and organizational measures to protect personal data. This includes obtaining consent for data processing and ensuring data is only used for legitimate purposes.
• Regular Security Audits: They conduct regular reviews and audits of their security practices to ensure continuous improvement and compliance with security standards. This includes maintaining a documented record of processing activities and addressing any data breaches promptly.
• Secure Translation Technology: Tarjama's machine translation engine is designed with security in mind, ensuring that all data processed through their platform remains secure. This includes adhering to the ISO 27001 standard for information security management.

Tarjama, a leading language service provider in the MENA region, releases updates to its platforms and services regularly, focusing on enhancing user experience and integrating advanced technologies. The company manages these updates through a structured approach that involves leveraging technology to streamline processes and improve service delivery.

Update Frequency and Management

Platform Updates

• T-Portal 2.0: Tarjama introduced T-Portal 2.0 as a significant update to its language and content services platform. This update aimed to simplify content delivery workflows, reduce manual input, and enhance user control over language service orders. The platform now offers a more user-friendly interface, real-time order status, and improved data security.
• CleverSo 3.0: This is Tarjama's proprietary Translation Management System (TMS), which was recently updated to version 3.0. The update introduced an Arabic user interface and AI-powered features to assist translation teams. It includes automated workflows, dynamic assignments, and advanced quality checks, all designed to improve efficiency and accuracy in translations.

• Management of Updates

• Centralized Systems: Tarjama utilizes centralized systems like XTRF to manage translation workflows and financial processes. This allows for seamless updates and integration of new features, ensuring that all stakeholders, including project managers and clients, are connected and informed throughout the translation process.
• Digital Transformation: The company has undergone a digital transformation to become a tech-enabled service provider. This transformation ensures that all team members, from operations to sales, are equipped with the latest technology, allowing for smooth and efficient updates.
• Client and User Involvement: Tarjama involves clients in the update process by providing them with tools like dashboards for real-time project tracking and control. This transparency helps manage updates effectively and ensures that client needs are met promptly.

Tarjama's policy on data ownership and portability is centered around ensuring that users retain control over their personal data while Tarjama acts as a data processor. Here are the key aspects of their policy:

• Data Ownership

• User Ownership: Users retain ownership of their personal data. Tarjama acts as a data processor, meaning it handles the data according to the user's instructions and relevant legal requirements.
• Data Processing: Tarjama processes personal data in a lawful and fair manner, ensuring that it is collected for specific, legitimate purposes. The company takes appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

• Data Portability

• User Rights: In accordance with data protection regulations like the GDPR, Tarjama provides users with rights regarding their personal data. This includes the right to access, rectify, and delete their personal information. Users can also request to have their data transmitted to another controller when technically feasible, ensuring data portability.
• Security Measures: Tarjama employs encryption technologies, access controls, and firewalls to protect personal data. These measures are designed to ensure that data is securely processed and shared only with authorized third parties.

Tarjama's software meets several compliance standards, primarily focusing on data security and protection. Here are the key compliance standards that Tarjama adheres to:

• ISO 27001:2013 Certification: This is an internationally recognized standard for information security management systems. It demonstrates that Tarjama has identified potential risks and implemented preventive measures to protect against information security breaches.
• General Data Protection Regulation (GDPR): Tarjama complies with the GDPR, which is a regulation enforced by the European Union to protect the digital information of European citizens. This compliance involves obtaining user consent for data collection, ensuring data is processed lawfully, and protecting personal information from unauthorized access.

These certifications and compliance measures indicate Tarjama's commitment to maintaining high standards of data security and privacy, which are crucial for protecting customer data and ensuring trust in their services.