SplashBI

Assessment & Planning (1-2 weeks):

• Understand client requirements

• Define project scope and identify data sources

Data Integration & Setup (2-4 weeks):

• Connect to various data sources (CRM, ERP, databases)

• Data cleansing and transformation

Dashboard & Report Development (2-4 weeks):

• Design and build the dashboards/reports

• Customization based on business needs

Testing & Feedback (1-2 weeks):

• User acceptance testing

• Make necessary adjustment

Deployment & Training (1-2 weeks):

• Final deployment

• User training sessions

Highly customizable dashboards and reports.

Modifiable data models and ETL processes.

Custom KPI definition and visualization.

Integration with various APIs for extended functionality.

Role-based access controls.

Ability to tailor the user interface and workflows.

Option to develop custom plugins or add-ons.

Setup/Implementation Fees: Usually charged for project scoping, data integration, and initial deployment.

Can range from a few thousand to tens of thousands USD depending on complexity.

Subscription Fees: Licensing based on number of users and features.

Support & Maintenance: Ongoing support typically incurs an annual fee (~10-20% of licensing costs).

Training Costs: Often included in implementation or offered as optional paid sessions.

Customization & Development Fees: If extensive bespoke features are needed, these are charged separately

Training:

• On-site or remote training sessions

• Self-paced training materials or online tutorials

• Custom training tailored to different user roles

Support:

• Standard support included with license

• Tiered support options (basic, premium)

• Access to knowledge base and community forums

Additional services:

• Dedicated account managers

• Consulting for advanced customization

• Regular updates and upgrades

Data Encryption: Uses encryption protocols (SSL/TLS) for data in transit and AES encryption for data at rest.

Access Controls: Role-based access management ensures users only see what they’re authorized to access.

Authentication & Authorization: Supports SSO (Single Sign-On), LDAP, and multi-factor authentication.

Data Governance: Offers audit trails, activity logs, and compliance features to monitor data access.

Network Security: Utilizes firewalls, VPNs, and regular vulnerability assessments to protect infrastructure.

Data Segregation: Ensures client data is isolated and protected from other tenants in multi-tenant environments.

Compliance: Adheres to standards such as GDPR, HIPAA (if relevant), and industry best pract

Update Schedule: SplashBI typically releases updates quarterly or semi-annually.

Types of Updates: Includes security patches, feature enhancements, bug fixes, and performance improvements.

Management: Updates are managed through automated deployment or through support teams, minimizing downtime. Major updates often include detailed release notes and sometimes beta testing with clients beforehand.

Ownership: Clients retain full ownership of their data. SplashBI acts as a data processor or host, depending on the deployment model.

Data Export & Portability: Clients can export their data at any time in standard formats (CSV, Excel, JSON, etc.).

Data Migration: SplashBI offers tools and support for data migration if you’re transitioning to or from their platform.

Data Deletion: Clients can request data deletion to comply with privacy regulations or internal policies.

Compliance: Ensures policies align with data privacy laws, allowing clients to maintain control over their information.

Flexible Licensing: SplashBI typically offers subscription models that can be scaled based on user count, data volume, or feature access.

Scaling Process: Adjustments can often be made quarterly or annually, allowing organizations to respond to evolving needs.

Contract Flexibility: Some plans support month-to-month flexibility, while others may require longer-term commitments with predefined upgrade/downgrade options.

Technical Scalability: The platform supports scaling both vertically (more powerful resources) and horizontally (more users or data sources) with minimal disruption.

Custom Agreements: For large enterprises, customized scaling options and thresholds can be negotiated beforehand.

Renewal Periods: Typically annual, with automatic renewal unless canceled within a specified notice period (often 30-60 days before renewal date).

Renewal Notices: Clients are usually notified in advance, with options to renew, renegotiate, or cancel.

Cancellation: Can usually be initiated by written notice, with specific notice periods outlined in the contract. Early termination may involve a fee depending on contractual terms.

Data & Access after Termination: Clients typically retain access to their data for a specified period post-cancellation, or can request data exports.

Renewal Terms: Often outlined in the original contract, including pricing adjustments, renewal discounts, or renewal conditions.

Renewal Discounts & Penalties: Negotiable, especially for long-term commitments or large deployments.

GDPR: For data privacy and protection of EU citizens’ data.

HIPAA: If applicable, for healthcare-related data (depends on deployment and configuration).

SOC 2 & SOC 3: For security, availability, processing integrity, confidentiality, and privacy.

ISO 27001: Information security management certification (if applicable).

Others: Depending on client needs, SplashBI can support compliance with industry-specific standards such as PCI DSS for payment security or FedRAMP for cloud security.