Social Intents
By Social Intents, LLC
Social Intents is an AI chatbot platform that integrates with popular team collaboration tools like Microsoft Teams, Slack, Google Chat, Zoom, and Webex. It offers customizable live chat widgets, pre-chat surveys, quick replies, proactive chat invites, and targeting rules. AI chatbots can be trained on website content, files, and PDFs, handling initial customer queries and escalating to human agents when needed. Social Intents supports unlimited live chat agents across all pricing plans and integrates with CRM systems, ticketing tools, and messaging channels. It is GDPR-compliant and implements measures like AWS infrastructure, monitoring security vulnerabilities, and notifying users of data breaches within 24 hours.
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AI/Machine LearningAPIActivity DashboardAlerts/EscalationAutomated ResponsesAutomated RoutingCRMCall Center ManagementCanned ResponsesChat/MessagingChatbotCode-free DevelopmentCollaboration ToolsCustomer SegmentationCustomer Service AnalyticsCustomer SupportCustomizable BrandingFile SharingFor Sales/MarketingLanguage DetectionLead CaptureLead QualificationLive ChatMulti-LanguageNatural Language ProcessingOffline FormPerformance MetricsPre-Configured BotProactive ChatReporting & StatisticsReporting/AnalyticsSearch/FilterSingle Sign OnSurveys & FeedbackThird-Party IntegrationsTranscripts/Chat HistoryTransfers/RoutingEmailHelp DeskFAQsForumDesktop - WindowsMobile - AndroidCloud, SaaS, Web-Based