iHelpBD is a comprehensive software platform designed to streamline call center operations and customer relationship management (CRM). It offers a range of features including call logging, call recording, call scripting, campaign management, and advanced routing options. The platform integrates seamlessly with CRM systems, providing a 360-degree view of customers and enabling personalized customer interactions. iHelpBD also includes predictive dialer capabilities to enhance outbound call efficiency and supports multiple communication channels such as voice, SMS, email, chat, and social media. The software is designed to be user-friendly and aims to improve agent productivity and customer satisfaction.
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Unified customer interactions across Voice & Digital channelsMulti-channel help desk integrationAgent toolbar integrationsPre-built connectors for third-party CRM systemsIP PBX systemUnified Communications SystemComplex call handling capabilitiesMulti-channel customer interaction platformCall center CRM softwareReal-time information access for agentsVoice channel supportSMS integrationEmail integrationChat supportSocial media integrationUnlimited recordsFree custom fieldsQuotes and invoices functionalityREST API integrationsWeb-based systemMessaging solutionsCustomer history trackingInternal traffic management between stationsExternal communication gatewayQuick information retrieval for agentsTime-saving features for agents and customersCustomizable touchpoints and channelsCentral switching system for phone callsBusiness phone system capabilitiesEmailHelp DeskFAQsForumCloud, SaaS, Web-BasedDesktop - WindowsMobile - Android
