Fullview
By Fullview
Fullview is a Copenhagen-based SaaS company founded in 2021 by Daniel Bakh and Dorin Tarau. The platform is designed to bridge the gap between customer support and product teams by offering tools that provide real-time insights into user behavior and technical issues. Fullview enables support agents to initiate in-app video calls, co-browse with users, and access session replays, enhancing the efficiency and personalization of customer support.
The founders, drawing from their experience in building and selling SaaS products, recognized the challenges in scaling technical customer support and product analytics. This led to the creation of Fullview, aiming to provide an end-to-end solution for modern SaaS teams.
Since its inception, Fullview has demonstrated significant growth:
2021: Launched with $686K in revenue.
2022: Revenue increased to $1.4M.
2023: Achieved $4.5M in revenue.
Fullview has secured a total of $9.3 million in funding:
November 2021: Raised €1.58 million (~$1.8M) in a pre-seed round led by Cherry Ventures, with participation from Seedcamp and notable angel investors.
Fullview offers a suite of tools designed to enhance customer support and product analytics:
Cobrowsing: Allows support agents to view and interact with a user's screen in real-time, facilitating guided assistance without the need for third-party screen-sharing tools.
Session Replays: Records user sessions, enabling teams to retrospectively analyze user behavior and identify issues without relying on user descriptions.
Fullview Console: Provides real-time access to console logs, network information, and system details during support sessions, aiding in efficient troubleshooting.
Fullview continuously updates its platform to meet user needs:
Fullview Console: Introduced to provide support agents with immediate access to user device, network, and system information during sessions.
Enhanced Cobrowsing: Improved to allow instant initiation without the need for users to select specific windows or tabs, streamlining the support process.
Fullview prides itself on a culture that emphasizes collaboration, innovation, and customer-centricity. The team, though small, is diverse and operates with a shared vision of transforming customer support experiences. Regular team offsites and a flat organizational structure foster open communication and continuous learning.
Fullview serves a growing community of SaaS companies seeking to enhance their customer support and product analytics capabilities. Notable clients include:
Auto Protect Group: Utilizes Fullview for session replays to improve support efficiency.
Subit: Leverages Fullview to understand customer issues more effectively.
Rasayel: Combines Fullview with other analytics tools to gain deeper insights into user behavior.
