FortiVoice is frequently praised for its user-friendly interface and intuitive design. Users find it easy to set up and manage, which reduces the learning curve and minimizes the need for extensive training.
The software offers a comprehensive set of features, including voicemail, auto attendants, call routing, and SIP trunking. These features come preloaded and are included in the premium package, making it a robust solution for small to midsize businesses.
FortiVoice is noted for its low upfront costs and competitive pricing. It provides a cost-effective alternative to more expensive systems like Cisco and Mitel, making it an attractive option for budget-conscious organizations.
The platform is highly flexible and can be scaled to meet the needs of various business sizes and types. It supports both IP and PSTN connectivity, allowing for seamless integration with existing infrastructure.
FortiVoice supports remote work by enabling users to conduct business conversations, conferences, and chats from any location and device. This feature is particularly beneficial in the current environment where remote work is prevalent.
As part of Fortinet's suite of security products, FortiVoice incorporates advanced security features such as call encryption and user privilege management, ensuring secure communications.
Some users have reported that the documentation is not always clear or comprehensive. This can make certain configurations and setups challenging, requiring additional support tickets to resolve issues.
While FortiVoice offers a robust set of basic features, it may lack some of the advanced functionalities found in other systems like Cisco, Mitel, or RingCentral. This can be a limitation for businesses with more complex telephony needs.
Users have noted issues with high availability (HA) in virtual machine (VM) setups, including "split brain" scenarios where the primary and secondary systems fall out of sync. This can lead to operational challenges and requires careful monitoring.
Setting up the mobile client can be cumbersome due to unclear documentation regarding the necessary ports and configurations. This can be a hurdle for businesses looking to leverage mobile capabilities extensively.
