Deepser 

Deepser is an ITSM (IT Service Management) and help desk software company that delivers a modular, low code/no code solution for customer support, IT operations, and sales teams. Its platform is built around flexibility and workflow optimization, catering to varied business sizes and industries.

Deepser’s documentation describes it as a customer-focused, innovation-driven vendor that continuously enhances its platform based on user feedback and market needs. Its growth is centered on modularity, usability, and scalability, aiming at businesses in need of adaptable ITSM, help desk, and asset management tools. While the specific year of founding and founders' names are not listed in the service description, language such as “constantly improving our features and services, thanks to our customers’ requests and feedback” signals a customer-centric and agile company culture.

Deepser delivers an all-in-one ITSM software suite, notable for:

• Modular architecture, letting organizations deploy only the features required

   

• Fully customizable modules for workflows, databases, ticketing, asset management, CRM, and integrations with existing business systems

   

• Low code/no code configuration, supporting non-technical users

   

• ITIL-compliance, supporting best practices in IT operations

   

• Flexible deployment models, with both on-premise and cloud options available at the same price

   

• Industry-grade security (ISO 27001 certification, GDPR compliance)

   

• Automated workflows and process standardization

   

• Built-in training via a 24/7 online academy and dedicated PM support for implementation

   

• Pricing transparency, including clear per-agent fees and discounts for large groups

Deepser highlights its commitment to continuous improvement, routinely adding new features and enhancements based on customer suggestions and operational feedback. New automations, better integration options, and usability refinements are regularly released; system upgrades and bug fixes are included in the annual subscription.

Deepser’s culture is built around customer success, adaptability, and security:

• Strong customer-centric orientation (“we care about meeting your needs,” “dedicated PM support”)

   

• Emphasis on modular scalability and flexibility to support customer growth

   

• High value placed on security and compliance (ISO 27001, regular backups, GDPR)

   

• Partner approach to implementation, including hands-on support and continuous assistance post-deployment

   

• Focus on usability for both agents and end-users; product is designed to be easy to use and adopt

Deepser’s clients span a diverse range of industries, with positive reviews highlighting convenience, flexibility, and satisfaction across help desk, knowledge base, CMDB, and CRM modules. It addresses both small and large organizations, offering discounts for large agent groups and fully supporting both end-user and back-office operational roles. The product seems positioned to serve growing and enterprise organizations with ease of scaling and deployment.