1. Initial Consultation & Needs Assessment
Understand business requirements and objectives.
Identify survey goals and target audience.
2. Account Setup & Customization
Configure business profile and user permissions.
Customize survey questions, branding, and response options.
3. Integration & Deployment
Integrate survey kiosks or embed online surveys into existing platforms.
Enable omnichannel feedback collection (mobile, web, in-store).
4. Training & Onboarding
Provide staff training on survey management and analytics.
Guide users on automating feedback collection and response tracking.
5. Testing & Quality Assurance
Conduct pilot testing with a small group of respondents.
Adjust survey flows and troubleshoot technical issues.
6. Full Deployment & Monitoring
Launch surveys across chosen channels.
Big Mouth Survey can be customized to fit specific business needs. Here are the key customization options available:
Customizable survey templates tailored to industry-specific use cases.
White-labeling options to align with company branding, including logo, colors, and themes.
Ability to create multilingual surveys for diverse audiences.
Wide range of question formats, including multiple-choice, Likert scales, open-ended responses, and NPS (Net Promoter Score).
Conditional logic & branching to personalize survey paths based on user responses.
Custom scoring models to quantify and categorize responses automatically.
CRM & ERP Integration: Seamless connection with Salesforce, HubSpot, and other CRMs to sync customer feedback.
Marketing & Communication Tools: Connect with email marketing platforms (Mailchimp, Constant Contact) for automated survey distribution.
POS & Kiosk Systems: Embed surveys into retail POS systems for real-time customer feedback.
API Access: Custom API support for businesses needing deeper integration with internal systems.
Customizable survey delivery methods, including email, SMS, website pop-ups, QR codes, and kiosk-based surveys.
Offline survey mode for businesses in areas with limited internet connectivity.
Automated survey scheduling based on customer interactions or post-service completion.
Custom dashboards & reports tailored to specific KPIs.
AI-driven sentiment analysis to categorize and interpret responses.
Real-time analytics & alerts to notify teams of critical feedback trends.
Ability to set custom user roles and permissions for different departments.
Access control for regional or department-specific survey management.
GDPR & CCPA compliance for handling customer data securely.
Big Mouth Survey
By Big Mouth Survey
Big Mouth Survey provides comprehensive training and support options to ensure new users can effectively utilize the platform. Here’s what they offer:
Personalized onboarding sessions for businesses with dedicated account managers.
Live webinars and training workshops to introduce key features and best practices.
Step-by-step tutorials and interactive guides for self-paced learning.
Extensive help center with FAQs, troubleshooting guides, and setup instructions.
Detailed video tutorials covering survey creation, distribution, and analytics.
Community forums for user discussions and best practice sharing.
24/7 email and ticket support for technical and operational queries.
Live chat support for real-time issue resolution.
Phone support available for premium or enterprise users.
One-on-one training sessions for teams requiring advanced customization.
Data analytics workshops to help users interpret survey results effectively.
API integration guidance for businesses needing system connectivity support.
Custom implementation support for large-scale deployments.
Regular performance reviews with feedback on survey optimization.
Big Mouth Survey employs robust security protocols to protect user data, ensuring compliance with industry standards and best practices. Below are the key security measures in place:
End-to-end encryption (AES-256) secures stored data.
SSL/TLS encryption protects data in transit, preventing interception.
Encrypted backups ensure data remains secure in case of system failures.
Multi-Factor Authentication (MFA) for enhanced account security.
Role-based access control (RBAC) ensures only authorized users can view or modify sensitive data.
Single Sign-On (SSO) integration for enterprise users to streamline authentication securely.
Adheres to GDPR, CCPA, and other regional privacy regulations.
Allows users to configure data retention policies based on business needs.
Provides user consent and opt-in management for survey respondents.
Cloud-based hosting with reputable providers like AWS or Google Cloud for high security.
Regular security audits and penetration testing to identify and address vulnerabilities.
Real-time threat detection and monitoring to mitigate potential security risks.
Bot detection mechanisms to prevent spam or fraudulent survey responses.
IP whitelisting and blacklisting to control survey access.
Data integrity checks to detect anomalies or unauthorized changes.
Automated daily backups with multiple recovery points.
Disaster recovery protocols ensure minimal downtime in case of security incidents.
Big Mouth Survey Privacy Policy outlines its approach to data ownership and portability, emphasizing user rights and data protection. Key points include:
Data Ownership:
User Rights: Users have the right to access, correct, update, change, or remove their personal data at any time. However, certain information necessary to fulfill specific purposes or required by law may not be removable.
Data Portability:
Right to Data Portability: In accordance with applicable data protection laws, users have the right to receive their personal data in a structured, commonly used, machine-readable format. This facilitates the transmission of data to another data controller.
Access and Modification: Users can access and modify their personal data through their Big Mouth Survey Service account by navigating to their user profile on the Big Mouth Survey Reporting Service website.
