Features like call routing, toll-free numbers, and virtual call centers have been highlighted as beneficial for improving business operations.
Aircall is praised for its simplicity and quick setup process. Users have reported being able to get the system up and running within a day, making it very convenient for businesses needing a rapid deployment.
Many users have noted the responsive and helpful customer support that assists with setup and ongoing issues.
Some users have mentioned that their phone numbers are often marked as spam, which can hinder business communications.
Specific incidents include failure to assign account executives and unhelpful responses to critical problems, leading to frustration among users.
The software is reported to have several bugs and technical glitches, including problems with the call log and synchronization of call recordings.
