CallFinder

CallFinder offers a comprehensive cloud-based speech analytics and call monitoring platform designed to elevate contact center quality assurance and customer engagement. Key features include managed client services with dedicated Speech Analysts, automated scoring and transcription of 100% of customer interactions, and advanced sentiment and emotion analysis to uncover customer mood and agent performance trends. The system delivers agent scorecards for unbiased QA, customizable analytics reporting for actionable business insights, and searchable call transcriptions that help organizations quickly identify trending issues, compliance risks, and coaching opportunities.​ CallFinder leverages AI to detect silence, overtalk, and script adherence, while dashboard visualizations, multi-language support, and integrations with leading call center and CRM software enable broad deployment without hardware installations. Real-time alerts, missed call monitors, call categorization by keywords, and secure cloud archiving help organizations improve agent training, drive customer satisfaction, and increase operational efficiency by simplifying and automating call quality review workflows.