IRIS Clarity

The implementation of IRIS Clarity is designed to be quick and straightforward, often taking less than a day for most organizations. Here’s the step-by-step process:

1. Account Setup – Sign up for IRIS Clarity and create an admin account via the web portal.

2. Download & Install – Install the IRIS Clarity desktop app on Windows or macOS devices, or integrate the SDK for custom deployments.

3. Authentication & SSO – Configure Single Sign-On (SSO) using Azure AD or other identity providers for secure access.

4. Device Configuration – Select preferred audio devices (microphone and speakers) and enable IRIS Clarity as the virtual audio source.

5. Admin Console Setup – Use the centralized dashboard to assign licenses, monitor usage, and set noise-level controls.

6. Integration with VoIP Platforms – Connect IRIS Clarity to platforms like Genesys, Talkdesk, Five9, or other supported systems.

7. Testing & Diagnostics – Run test calls and use diagnostic recordings to verify audio quality and adjust settings.

8. Go Live – Deploy across teams or contact centers. Most organizations complete this process within a few hours to one business day, depending on scale.

IRIS Clarity offers multiple customization options to fit diverse business requirements:

• Noise-Level Controls – Admins can adjust filtering strength for both microphone and speaker sides.

• Centralized Management – Configure user roles, license allocation, and usage monitoring via the admin console.

• SSO & Directory Sync – Supports Azure AD integration for streamlined user management.

• Custom Deployment – Available as an SDK for embedding into IVAs, VoIP systems, or proprietary platforms.

• Compliance Settings – Tailored for industries requiring GDPR, HIPAA, PCI DSS, and POPIA compliance.

• Diagnostic Tools – Enable call recording and audio analysis for quality assurance.

• Scalable Licensing – Flexible plans for individuals, SMBs, and large enterprises.

• Integration Flexibility – Works with major contact center platforms and can be adapted for custom workflows.

These features allow businesses to optimize IRIS Clarity for contact centers, remote teams, regulated industries, and multilingual environments, ensuring operational efficiency and compliance.

IRIS Clarity does not charge setup fees for standard deployments. The platform is designed for quick installation, and most users can implement it without professional services. Maintenance is included in the subscription cost, covering updates and performance improvements. Support is typically bundled with the plan, but enterprise customers may opt for premium support packages at an additional cost, which can include dedicated account managers and priority response times. There are no hidden charges for basic usage, though custom SDK integrations or large-scale deployments may involve bespoke pricing.

IRIS Clarity offers comprehensive onboarding resources:

• Knowledge Base & Documentation – Step-by-step guides for installation, configuration, and troubleshooting.

• Video Tutorials & Webinars – For quick familiarization with features.

• Email & Ticket Support – Included in all plans.

• Enterprise Training – Optional live training sessions for large teams.

• Dedicated Account Management – Available for strategic and enterprise clients. This ensures both individual users and contact center teams can get up to speed quickly.

IRIS Clarity prioritizes compliance and data security:

• GDPR, HIPAA, PCI DSS, and POPIA Compliance – Ensures adherence to global privacy and security standards.

• No Audio Storage by Default – Audio streams are processed locally and not retained unless diagnostic recording is enabled for troubleshooting.

• Encrypted Data Transmission – Uses secure protocols to protect audio streams during processing.

• Role-Based Access Control – Admins can manage permissions and user access.

• SSO & Directory Sync – Secure authentication via Azure AD and other identity providers. These measures safeguard sensitive information and maintain regulatory compliance across industries.

IRIS Clarity typically releases regular updates to improve performance, add new features, and maintain security compliance. Updates include enhancements to AI noise suppression models, bug fixes, and compatibility improvements for VoIP platforms. These updates are automatically delivered through the desktop app or SDK without requiring manual intervention. Enterprise deployments can manage updates centrally via the admin console, ensuring minimal disruption to operations. Critical patches for compliance or security are prioritized and rolled out promptly.

IRIS Clarity follows a customer-first data ownership policy:

• Customer Owns Data – All audio and related data processed through IRIS Clarity remain under the client’s ownership.

• No Default Storage – Audio streams are processed locally and not stored unless diagnostic recording is explicitly enabled.

• Portability – Businesses can export diagnostic recordings and usage data from the admin console for compliance or migration purposes.

• Compliance Alignment – Policies adhere to GDPR, HIPAA, PCI DSS, and POPIA, ensuring lawful handling and portability of sensitive data.

IRIS Clarity offers flexible licensing to accommodate organizational changes:

• Per-User or Per-Device Licensing – Easily add or remove licenses via the admin dashboard.

• Monthly or Annual Plans – Adjust subscription tiers without penalties.

• Enterprise Agreements – Custom terms for large-scale deployments, allowing rapid scaling during seasonal spikes or downsizing.

• SDK Integration – Scales with API usage for businesses embedding IRIS Clarity into their own platforms. This elasticity ensures businesses can adapt quickly without incurring unnecessary costs.

IRIS Clarity typically operates on subscription-based plans (monthly or annual). Renewal is automatic unless canceled before the billing cycle ends. Users can:

• Cancel Anytime – Most plans allow cancellation without penalties, but access continues until the end of the current billing period.

• Refund Policy – Generally, refunds are not offered for partial periods unless required by law.

• Enterprise Contracts – May include custom terms for notice periods, early termination fees, or minimum commitment durations.

• Scaling Adjustments – Organizations can add or remove licenses mid-term, with prorated billing adjustments.

• Renewal Notifications – Customers receive reminders before auto-renewal for annual plans.

IRIS Clarity is designed for enterprise-grade compliance and adheres to:

• GDPR – Protects personal data for EU users.

• HIPAA – Ensures healthcare data privacy in the U.S.

• PCI DSS – Secures payment card information.

• POPIA – Complies with South African data protection laws.

• Workplace Safety & Consumer Duty – Supports regulatory frameworks for call centers. Additionally, IRIS Clarity uses encrypted data transmission, role-based access control, and does not store audio by default, reducing compliance risk.