Begin with a 30-day onboarding program that includes account setup, a kick-off call to discuss your goals, and initial platform orientation.
For accounts with 3+ users: Receive two live training sessions with a Client Experience team member, plus access to a video training library, Help Center, and advanced support.
For smaller accounts: Access the video training library, Help Center, and support; live training can be purchased if desired.
Use the drag-and-drop editor and starter templates to quickly create microsites. Branding and design support are included during onboarding to ensure your sites are on-brand and visually effective.
Share draft sites internally for review, comment, and approval using built-in collaboration tools.
Publish your microsite(s) once content is finalized. Sites are automatically optimized for all devices and can be shared via unique URLs.
Zoomforth provides a theme in your company’s own branding, including your brand guidelines, fonts, colors, and styles. This ensures all microsites remain visually consistent with your corporate identity.
You receive a style guide in your branding, containing a library of styled components (buttons, tables, layouts) that can be copied into your sites. You can also create new themes and templates in different colors, fonts, and styles as needed.
The platform offers customizable templates for primary use cases, which can be further tailored for specific business requirements.
Users can easily assemble and arrange content using an intuitive drag-and-drop editor, making it simple to customize site layouts and multimedia elements without coding.
For deeper customization, administrators can input custom CSS directly in the site editor. This allows for precise control over tile styles, layouts, and other visual elements beyond the standard options.
HTML-savvy users can input code for unique customizations, offering even more flexibility for specialized needs.
Sites can be curated and tailored for different audiences, stakeholders, and business goals, including interactive content experiences and personalized journeys.
Supports a wide range of content (images, videos, documents, PPTs, social feeds, etc.), allowing businesses to build multimedia-rich, dynamic microsites.
Administrators can set user roles and permissions, controlling who can customize or access specific sites and features, supporting complex organizational structures.
Offers the ability to use custom domains and set viewing restrictions (by email, password, or internal directory) to fit various business and security needs.
Zoomforth Academy: Provides a comprehensive library of short video tutorials and written resources covering every aspect of the platform, including getting started, building sites, publishing, site security, analytics, and advanced design tips.
Onboarding Program: New users benefit from a tailored onboarding program, which may include live training sessions, drop-in refresher sessions, and access to onboarding microsites with curated resources and recordings.
Self-Paced Learning: Users can learn at their own pace via interactive learning hubs, on-demand video courses, and downloadable materials, making training flexible and accessible.
Live and On-Demand Workshops: Offers live design skills workshops and on-demand recordings for advanced tips, tricks, and best practices in microsite creation and design.
Help Center and Support: A searchable Help Center provides answers to common questions and step-by-step guides, while real-time in-app and technical support is available for immediate assistance.
Collaboration and Custom Learning Paths: Teams can build their own learning sites and workshops, customize training for specific roles or locations, and track engagement to optimize learning outcomes.
Access Controls and Authentication
Zoomforth offers multiple ways to restrict access to microsites, including:
Password protection for sites.
Approved email lists, allowing only specified users or domains.
Multi-factor authentication (MFA) for an additional layer of security.
Single Sign-On (SSO) integration with SAML for enterprise customers, enabling secure access through company credentials.
Visitor Privacy and Data Tracking Compliance
Zoomforth allows organizations to control how visitor data is tracked and stored, supporting compliance with privacy regulations such as GDPR and CCPA.
For visitors from the EU, UK, and California, explicit consent is required before any personal data is tracked, or organizations can choose to anonymize all visitor data from these regions.
Privacy settings can be extended to all visitors, requiring consent or anonymization for everyone if desired.
Data is protected using secure server infrastructure and encryption technologies, both online and offline, to safeguard personal information.
Zoomforth employs enterprise-level security measures and procedures to protect customer data and ensure site integrity.
Zoomforth complies with the EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield Frameworks for the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States.
Third-party vendors and sub-processors used for hosting or infrastructure are contractually obligated to handle data only as directed and by Zoomforth’s privacy policies.
After account closure, some information may be retained for recordkeeping, analytics, or legal compliance, but access to personal data is restricted.
Data Ownership;
Customers (referred to as Subscribers) retain ownership of the content and data they upload or generate on Zoomforth. User submissions and customer data are not owned by Zoomforth; rather, Zoomforth acts as a processor and custodian of this data under the terms of the Master Services Agreement or Subscription Agreement.
Zoomforth does not sell, trade, or rent your personal information to third parties for marketing purposes without consent. Any sharing of data with vendors or service providers is strictly for delivering and maintaining Zoomforth’s services, and these third parties are contractually obligated to use your data only as directed by Zoomforth and by privacy policies.
Upon account closure or contract termination, customers have the right to retrieve their data. Zoomforth provides a 90-day window after contract termination for customers to download any data or collateral from the platform and to export the site code for any microsites they wish to retain.
After this period, access to the account and data is revoked, though Zoomforth may retain some information for recordkeeping, analytics, or legal compliance as specified in their privacy policy.
Compliance and Data Subject Rights
Zoomforth is GDPR compliant and includes Standard Contractual Clauses in its Data Processing Agreement for customers in the GDPR catchment area. The platform has built-in features to support privacy and data subject requests, such as data access, correction, and deletion.
Adding Users or Features (Scaling Up)
You can purchase additional user seats or add-ons (such as custom domains or integrations) at any time during your contract term.
Any additional services purchased mid-term are charged on a prorated basis and will renew on the same date as your original agreement.
Reducing Users or Features (Scaling Down)
If you need to reduce the number of user seats or cancel add-on services, you can do so by providing thirty (30) days’ notice ahead of your next renewal date.
Reductions take effect at the next renewal; you cannot reduce seats or remove add-ons immediately within the current term.
To cancel your Zoomforth account entirely, you must also give thirty (30) days’ notice before your renewal date. If you do not provide notice in time, your license and add-ons will renew for another 12 months.
Contract Term and Renewal
Contracts have a minimum term of 12 months, with the option to pay quarterly or annually. Discounts are available for longer-term commitments.
At the end of the contract term, your license and any add-ons will automatically renew for another 12 months unless you cancel with sufficient notice.
Additional services (like user seats or add-ons) purchased mid-term are charged on a prorated basis and will renew on the same date as your original agreement.
Notice Period for Cancellation or Changes
To cancel your Zoomforth account or reduce the number of seats or add-ons, you must provide at least thirty (30) days’ notice before your renewal date.
If you do not provide notice within this period, your contract and all associated services will renew automatically for another 12 months.
Payment Terms
Standard payment terms are Net 30, and you can pay by wire transfer, bill.com, credit card, or (by mutual agreement) check.
Account and Data Handling After Cancellation
Upon cancellation, you will have 90 days to retrieve any data or collateral from the platform and to export the site code for any microsites you wish to retain.
After these 90 days, Zoomforth will delete your account and all associated sites, assets, and data, and will confirm when deletion has occurred.
Mid-Term Adjustments
You can add user seats or services at any time, which will be billed prorated for the remainder of the term.
Reductions in seats or removal of add-ons can only take effect at the next renewal, not immediately.
Bespoke and Enterprise Packages
Zoomforth meets several key compliance standards and implements features to support regulatory requirements for data privacy, security, and accessibility:
GDPR (General Data Protection Regulation):
Zoomforth is fully compliant with GDPR, including the use of Standard Contractual Clauses in its Data Processing Agreement for customers in the EU and EEA.
Built-in features include privacy and cookie consent settings, data subject request handling, and options to control or anonymize visitor tracking for EU users.
CCPA (California Consumer Privacy Act):
The platform is compliant with CCPA, offering privacy and cookie consent features and upholding consumer rights as required by California law.
Zoomforth undergoes independent annual audits under the SOC 2 Type II regime, assuring strong controls around security, availability, processing integrity, confidentiality, and privacy.
All Zoomforth sites are served over HTTPS, including custom domains, ensuring data in transit is encrypted.
Web Content Accessibility Guidelines (WCAG 2.1 AA):
Zoomforth microsites are designed to comply with WCAG 2.1 AA standards, supporting accessibility for users with disabilities.
EU-U.S. and Swiss-U.S. Privacy Shield Frameworks:
Zoomforth has self-certified under these frameworks for lawful international data transfers, though customers should note the evolving legal status of Privacy Shield.
Penetration Testing and Business Continuity:
The platform undergoes annual network and application penetration tests and maintains a comprehensive business continuity and disaster recovery program.
Additional Certifications (as listed by third-party sources):
