Customer Support: The customer service is generally rated highly, with users appreciating the support they receive when needed.
Cost-Effective: Users often mention that Zoho Survey provides good value for money, offering robust features at a competitive price
Integration: Zoho Survey integrates well with other Zoho applications, such as Zoho CRM, and third-party tools like Mailchimp and Google Sheets, enhancing its functionality
Customization: The software offers extensive customization options, including advanced logic, branching, and various templates, which users find very helpful for tailoring surveys to specific needs
Ease of Use: Many users appreciate Zoho Survey for its intuitive and user-friendly interface, making it easy to create and distribute surveys
Customization Limitations: Certain advanced customizations, like matrix drop-downs, can be difficult to implement or are not available
Response Handling During Updates: There are reports that the survey does not accept responses when the admin is updating it, which can be inconvenient
Learning Curve: While the interface is user-friendly, some users find the initial setup and learning process a bit challenging, especially when dealing with advanced features
Limited Third-Party Integrations: Some users feel that Zoho Survey could benefit from more integrations with third-party applications, such as Zapier
