User-Friendly and Intuitive: Many users praise Zoho People for its easy-to-use interface, making HR tasks like attendance tracking, leave management, and employee record-keeping straightforward even for those with limited technical experience.
Comprehensive Feature Set: The platform is valued for its wide range of HR functionalities, including automated workflows, performance management, time tracking, and customizable forms. Users appreciate being able to manage the entire employee lifecycle from onboarding to exit in one system.
Customizability: Organizations highlight the ability to create custom forms, workflows, and dashboards, allowing the software to adapt to specific business needs.
Mobile Accessibility: The availability of a mobile app is seen as a plus, enabling employees and managers to handle HR tasks on the go
Affordability: Zoho People is often described as cost-effective, particularly for small and mid-sized businesses, offering good value compared to competitors.
Continuous Improvement: Customers note that Zoho regularly updates the platform, adding new features and improving usability based on user feedback.
Security and Compliance: Users feel confident in the platform’s security features, including encryption, access controls, and compliance with global privacy standards.
Good Customer Support (in some cases): Some reviewers report helpful and responsive customer support, especially for resolving technical issues.
Mobile App Limitations: Several users mention that the mobile app lacks some advanced functionalities found in the web version, and occasionally experiences slow performance or crashes.
Reporting and Analytics: While basic reporting is available, some users find the analytics less sophisticated than those of dedicated HR analytics tools, and note challenges integrating with other business analytics platforms.
Customer Support Delays: There are complaints about slow response times from the support team, particularly with live chat and email, and the lack of 24/7 support can be a concern for time-sensitive HR operations
Check-In/Check-Out Issues: Some users report that the attendance check-in/check-out feature can be unreliable, requiring manual updates or repeated attempts.
