Account Setup: Users sign in with their credentials and configure the platform by linking feedback sources, such as surveys, interviews, and product analytics, into a centralized dashboard.
Integration with Tools: Connect Zeda.io to over 5,000 supported integrations, including Slack, Jira, Salesforce, and HubSpot, to streamline workflows.
Data Migration: Dedicated migration support ensures smooth transfer of existing data from other tools into Zeda.io.
Custom Configuration: Teams customize roadmaps, feedback tags, and AI insights templates to align the platform with their specific goals and processes.
Training and Onboarding: Users receive onboarding assistance, including tutorials and dedicated account manager support, to learn how to use features like Opportunity Radar and Ask AI effectively.
Testing and Validation: Teams validate ideas using AI-powered insights and predictive tools before deploying workflows or roadmaps.
Zeda.io can be customized to fit specific business needs. Here are the key data points demonstrating its flexibility:
Customizable Feedback Channels: Businesses can personalize feedback portals and in-app widgets to align with their brand identity, ensuring a seamless customer experience.
Tailored Roadmaps: Zeda.io allows users to create diverse roadmap templates, such as goal-oriented or product portfolio roadmaps, and customize them by grouping features based on priority, status, or type.
Feedback Tagging and Segmentation: Teams can define custom tags and categorize feedback by customer segments, revenue impact, or other criteria relevant to their business goals.
Automation Rules: Users can set up automation rules for workflows, such as auto-updating feature statuses, tagging feedback based on specific keywords, or syncing updates with tools like Jira.
Custom Reporting and Analytics: The platform offers tailored reports and analytics that highlight actionable insights based on unique business requirements.
Integration with 5,000+ Tools: Zeda.io integrates with platforms like Slack, Jira, Salesforce, and HubSpot, allowing businesses to connect their existing feedback and product management ecosystems seamlessly.
Revenue Impact Analysis: Businesses can customize prioritization frameworks (e.g., RICE or Value-Effort) to assess the revenue potential of features and align product development with financial goals.
ISO 27001 Certification: For enterprise clients, Zeda.io ensures secure customization with compliance measures like ISO 27001 certification for data security.
Custom Insight Templates: Plug-and-play templates are available for product teams to quickly generate insights tailored to their workflows.
Zeda.io
By Zeda
Zeda.io has a straightforward pricing model with no additional setup fees, maintenance charges, or hidden costs. Here are the relevant details:
Subscription Plans: Zeda.io offers two main pricing plans: the Pro plan starting at $99 per month per creator and the Custom plan, tailored for enterprise needs, priced by quote.
Annual Commitment: The platform primarily operates on an annual subscription model starting at $499 per month for team-wide access to all features, with no monthly billing option available.
Free Trial: A 14-day free trial is available with no credit card required, allowing users to explore the platform before committing to a paid plan.
Refund Policy: Zeda.io provides a 90-day prorated refund policy for annual subscriptions, ensuring flexibility for scaling down or canceling services.
No Setup Fees: There are no upfront setup fees for onboarding or migrating data from other tools.
Zeda.io offers training and support to help new users effectively adopt its platform. Key offerings include:
Onboarding Assistance: Users benefit from interactive guides, product tours, and feature walkthroughs designed to familiarize them with the platform's functionalities. Live demos are also available for hands-on learning.
Dedicated Account Manager: Enterprise users receive personalized support through a dedicated account manager who assists with setup, training, and ongoing optimization.
Knowledge Base: A comprehensive repository of resources, including FAQs, tutorials, and best practices, is available to help users troubleshoot issues and maximize their use of Zeda.io.
24/7 Customer Support: Real-time support is provided through multiple channels, including chat, email, and phone, ensuring users can access help whenever needed.
Custom Training Sessions: Teams can request tailored training sessions to address specific workflows or use cases relevant to their organization.
Community Engagement: Zeda.io fosters a community of product managers through newsletters, Slack groups, and curated resources to share insights and best practices.
Zeda.io employs robust security measures to protect user data and ensure compliance with global standards. These include:
ISO 27001 Certification: Zeda.io is certified to this international standard for information security management, ensuring secure handling and storage of sensitive data.
SOC 2 Compliance: The platform adheres to SOC 2 standards, focusing on data security, availability, processing integrity, confidentiality, and privacy.
Password Protection: Roadmaps and shared documents can be secured with optional password protection to control access.
Encryption: Data transmitted and stored within the platform is encrypted to prevent unauthorized access.
Access Controls: Role-based access controls are implemented to ensure that only authorized personnel can access specific data or features.
Do Not Track Signals: Zeda.io honors browser-based Do Not Track signals, ensuring compliance with user preferences regarding tracking and cookies.
Regular Audits and Health Checks: The platform conducts routine audits and data health checks to identify vulnerabilities and maintain system integrity.
Compliance with GDPR and CalOPPA: Zeda.io complies with the General Data Protection Regulation (GDPR) and the California Online Privacy Protection Act (CalOPPA), ensuring lawful processing of personal data and user rights like access, rectification, and portability.
Protection Against Cyberattacks: Measures are in place to prevent denial-of-service attacks, unauthorized access attempts, and malicious interference with the platform's infrastructure.
Zeda.io offers flexible terms for scaling up or down as organizational needs change, ensuring adaptability for businesses of all sizes. Here are the key points:
Annual Commitment Model: Zeda.io operates primarily on an annual subscription model, providing access to all features for a flat rate, which simplifies scaling decisions.
Unlimited Team Access: The pricing model includes access for the entire team, allowing organizations to scale their usage without incurring additional per-user costs.
Flexible Feature Usage: Businesses can adjust their roadmap, integrations, and feedback workflows to accommodate changes in team size or project scope without additional charges.
Integration Scalability: With over 5,000 integrations, Zeda.io supports seamless expansion by connecting with new tools as organizational needs evolve.
Dedicated Support for Scaling: Enterprise clients benefit from dedicated account managers and migration support to ensure smooth transitions when scaling up or down.
Refund Policy: Zeda.io offers a 90-day prorated refund policy for annual subscriptions, allowing businesses to scale down and receive refunds for unused portions within this period.
Zeda.io has clear terms and conditions for contract renewal and cancellation, ensuring transparency and flexibility for its users. Here are the key details:
Automatic Renewal: Subscriptions automatically renew at the end of each billing cycle (monthly or annual) under the same conditions unless canceled by the user or Zeda.io.
Renewal Notification: Users are notified in advance of any changes to subscription fees or terms before the renewal date, allowing them time to decide whether to continue.
Fee Changes: Zeda.io reserves the right to modify subscription fees, with changes taking effect at the end of the current billing cycle. Users are given reasonable notice to cancel their subscription if they do not agree with the new fees.
Annual Commitment: Zeda.io primarily operates on an annual commitment model, emphasizing long-term partnerships for impactful results.
Cancellation Process: Users can cancel their subscription renewal through their online account management page or by contacting Zeda.io’s customer support team.
Billing Cycle Continuation: After cancellation, users retain access to the platform until the end of the current billing cycle, with no further charges applied beyond that period.
Refund Policy: Zeda.io offers a 90-day prorated refund policy for annual subscriptions, allowing users to receive refunds for unused portions of their subscriptions within this period.
Free Trial Cancellation: During free trials, users can cancel anytime before the trial ends to avoid being charged for a subscription.
Zeda.io meets several key compliance standards to ensure data protection and security for its users:
ISO 27001 Certification: Zeda.io is certified to ISO 27001, an international standard for information security management, demonstrating its commitment to secure handling, storage, and processing of sensitive data.
SOC 2 Compliance: The platform adheres to SOC 2 standards, focusing on data security, availability, processing integrity, confidentiality, and privacy. This ensures that Zeda.io maintains robust internal controls for safeguarding user data.
GDPR Compliance: Zeda.io complies with the General Data Protection Regulation (GDPR), guaranteeing lawful processing of personal data for users in the European Union. It provides rights such as access, rectification, erasure, and data portability.
CalOPPA Compliance: The platform meets the requirements of the California Online Privacy Protection Act (CalOPPA), ensuring transparency in data collection and user rights for residents of California.
