Ytel's feature set is designed for high-velocity outbound calling and multi-channel engagement. It centers around a high-performance Predictive Dialer that optimizes agent talk time by filtering out busy signals and voicemails. The platform's Trust Center is a standout feature, providing tools for number reputation management and STIR/SHAKEN authentication. Users benefit from a drag-and-drop Workflow Designer for automating SMS and voice journeys, a comprehensive web-based API for custom integrations, and real-time dashboards for monitoring agent KPIs and call quality.
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المميزات2
الفئات4.5
تقييم المستخدم الذي تم التحقق منه
Predictive DialerBranded Caller IDWorkflow DesignerSTIR/SHAKEN ComplianceSMS/MMS MessagingAI Sales BotRingless VoicemailLead DistributionIVR & Call MenusReal-Time MonitoringWebRTC WebphoneLocal PresenceCRM IntegrationsCampaign ManagementDNC ScrubbingSpeech-to-TextCustom AttributesVelocity PaymentsAPI accessEmailChatKnowledge BasePhone SupportCloud, SaaS, Web-BasedSaaS
