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15
Alerts / Escalation
Assignment Management
Automated Routing
Call Center Management
Case Management
Collaboration Tools
Corrective and Preventive Actions (CAPA)
Customer Complaint Tracking
Customizable Branding
Dashboard
Document Storage
Email Management
Feedback Management
Forms Management
Issue Auditing
Email
Help Desk
FAQs
Forum
Knowledge Base
Cloud, SaaS, Web-Based
Desktop - Windows
On-Premise - Windows
On-Premise - Linux
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