WestFax is a privately held technology company specializing in secure, cloud-based fax solutions for regulated industries such as healthcare, government, and finance. Headquartered in Englewood, Colorado, with additional offices in Denver, Southern California, Las Vegas, Houston, Washington State, and South Florida, WestFax operates the largest TDM fax platform globally. The company is recognized for its HIPAA-compliant services, robust APIs, and a focus on providing secure, reliable document transmission for organizations with stringent privacy and compliance requirements.
Founded in 1998 by Barry Clark, WestFax began in a small Denver bungalow, inspired by the founder’s experience in the travel industry where fax was a critical communication tool. As demand grew, the company relocated to downtown Denver in 1999 to expand its network and customer support. Over the years, WestFax has steadily grown, serving a diverse customer base ranging from Fortune 100 healthcare companies to single-line mobile app users. The company’s growth has been characterized by a commitment to innovation and adapting to the evolving needs of secure document transport.
WestFax is aIts long-term strategy emphasizes organic growth and customer-centric development rather than seeking outside investment or private equity funding. This approach allows WestFax to prioritize customer needs and product innovation over short-term financial returns
WestFax offers a comprehensive suite of fax solutions, including cloud fax, fax APIs (SOAP, REST, XML), web fax, fax broadcast, fax forward and broadcast voice, and managed document workflow. The platform is PCI and HIPAA compliant, making it especially suitable for healthcare, government, and financial organizations. Key features include advanced encryption, workflow automation, direct message protocol, optical character recognition (OCR), and seamless integration with EHR/EMR systems. WestFax’s proprietary network infrastructure, including its own FCC-licensed long-distance carrier, ensures high fax completion rates and reliability
The company’s expansion has primarily focused on internal innovation, such as the development of advanced APIs, mobile applications, and new workflow automation tools. WestFax has continually broadened its product capabilities to address the changing landscape of secure document exchange and compliance.
WestFax is committed to ongoing innovation, with recent advancements including Direct Message Protocol-ready document capture, enhanced OCR, and managed document workflow. These features enable organizations to automate and streamline the processing of inbound and outbound fax documents, reducing manual intervention and improving operational efficiency.
WestFax’s culture is rooted in customer focus, innovation, and environmental responsibility. The company emphasizes nimble software development, enabling rapid integration of custom workflows for partners. Environmental sustainability is also a core value, as the shift to secure cloud faxing eliminates the need for paper-based fax machines, contributing to significant resource savings. WestFax’s long-term vision is guided by putting customer needs ahead of shareholder or investor demands.
WestFax serves a broad and diverse user base, from major healthcare corporations in the Fortune 100 to small businesses and individual practitioners. The company’s solutions are trusted by organizations that require the highest levels of data privacy and security. WestFax has cultivated a reputation for reliability, customer support, and adaptability, which has helped foster a loyal community of users who rely on its services for mission-critical communications.
