Sign-up and onboarding: Users create an account and choose a pricing plan. This process takes just a few minutes.
Tutorials and walkthroughs: Wave.video provides step-by-step tutorials and a user-friendly interface to help new users get started immediately.
Content creation begins: Users can start editing videos, hosting content, or setting up live streams right away—no installation required.
Time to full implementation: Most users can begin producing and publishing content within 1–2 hours of signing up, depending on familiarity with video tools.
Customisation
Branded overlays and templates: Businesses can upload logos, choose brand colors, and create reusable templates for consistent branding
Custom video landing pages: Hosted videos can be embedded into personalized pages with tailored messaging and design.
Multistreaming setup: Companies can stream to multiple platforms simultaneously, with custom layouts and guest configurations.
Team collaboration: The Business plan supports shared logins, allowing multiple team members to work together.
Flexible video formats: Users can create videos in various aspect ratios (square, vertical, widescreen) to suit different platforms and campaigns.
Advanced editing tools: Features like image background removal, stylish subtitles, and text-to-speech enhance customization for marketing and accessibility.
Additional Costs
No setup fees: Wave.video does not charge for account setup or onboarding.
No maintenance fees: As a cloud-based SaaS platform, all updates and maintenance are included in the subscription.
Support included: Basic support is available across all plans. Higher-tier plans may offer priority support, but there are no separate support charges listed.
Stock media access varies by plan: The free plan includes limited assets, while paid plans unlock access to 2 million to 200 million stock items.
Watermark removal and advanced features: Only available in paid plans (Streamer, Creator, Business), starting at $16/month.
Training
Onboarding tutorials: Step-by-step guides and walkthroughs help users get started quickly with editing, streaming, and hosting.
Help Center: A searchable knowledge base with articles covering features, troubleshooting, and best practices.
Video tutorials: Instructional videos demonstrate how to use tools like the editor, multistreaming studio, and thumbnail maker.
Live chat support: Available for paid users to get real-time assistance from the Wave.video team.
Email support: Users can contact [email protected] for help with technical issues or account questions.
Community access: Users can join Wave.video’s online community for tips, updates, and peer support.
Webinars and demos: Occasionally offered to showcase new features and provide hands-on training.
Security Measures
Secure cloud infrastructure: Wave.video uses encrypted cloud storage to host user content and account data.
HTTPS encryption: All data transmitted between users and the platform is protected via HTTPS protocols.
Access controls: User accounts are protected by login credentials and role-based permissions for team collaboration.
Data privacy compliance: The platform adheres to international data protection standards, including GDPR.
Regular backups: Content and user data are backed up to prevent loss in case of system failure.
Updates
Frequent feature updates: Wave.video regularly rolls out new features and improvements based on user feedback.
Automatic updates: As a cloud-based platform, updates are applied automatically without requiring user intervention.
Patch releases: Minor fixes and performance enhancements are deployed between major updates.
User notifications: Users are informed about new features and changes through email updates and in-app announcements.
No manual installation required: Updates are managed entirely by Wave.video’s backend, ensuring users always access the latest version.
Data Ownership and Portability
User-owned content: All videos, images, and media created or uploaded by users remain their property.
Portability: Users can download their videos and assets at any time, ensuring easy migration if they choose to leave the platform.
No lock-in: There are no restrictions preventing users from exporting or reusing their content elsewhere.
Cloud-based access: Content is stored securely online, accessible from any device with login credentials.
Scaling Up / Down
Flexible plans: Users can upgrade or downgrade between Free, Streamer, Creator, and Business plans based on their needs.
Immediate effect: Changes to subscription levels typically take effect immediately or at the start of the next billing cycle.
No penalties: There are no penalties for switching plans, making it easy to scale with business growth or budget changes.
Team features: Higher-tier plans support shared logins and collaboration tools for scaling across teams.
The terms & conditions for contract renewal and cancellation
Auto-renewal: Subscriptions renew automatically unless canceled before the end of the billing cycle.
Cancellation process: Users can cancel anytime by navigating to the “Subscription” tab in their account settings.
No refunds: Once canceled, the subscription remains active until the end of the paid period (monthly or yearly), but refunds are not typically issued.
Survey prompt: Upon cancellation, users are invited to complete a short survey to provide feedback,
No reactivation fees: Users can resubscribe later without incurring reactivation charges.
Compliance
GDPR compliance: Wave.video adheres to the General Data Protection Regulation for handling personal data of EU users.
HTTPS encryption: All data transfers are secured via HTTPS protocols.
Secure cloud infrastructure: Content is stored on encrypted servers with regular backups.
FTC auto-renewal compliance: Wave.video aligns with proposed “Click to Cancel” rules for subscription transparency.
