Updox is a comprehensive healthcare communication platform designed to streamline operations and enhance patient engagement for healthcare practices. Founded in 2008 and headquartered in Dublin, Ohio, Updox offers a suite of tools including telehealth, secure messaging, electronic fax, and patient portals. The platform integrates with over 150 electronic health record (EHR) systems, making it a versatile solution for various healthcare providers.
Updox was founded in 2008 with the vision of improving healthcare communication. Over the years, the company has experienced significant growth, serving over 560,000 users and 210 million patients across the United States. Updox has been recognized multiple times on the Inc. 5000 list of America’s fastest-growing private companies, highlighting its rapid expansion and impact in the healthcare industry.
Updox has raised a total of $16.7 million in funding over four rounds. The most recent funding round was a Series B in May 2017, which raised $12.7 million3. The company was acquired by EverCommerce in December 2020, which has further bolstered its resources and capabilities4. As of the last valuation in 2017, Updox’s post-money valuation was estimated to be between $10 million and $50 million.
Updox offers a wide range of features designed to improve healthcare communication and operational efficiency:
In December 2020, Updox was acquired by EverCommerce, a leading service commerce platform. This acquisition has enabled Updox to expand its product offerings and reach more healthcare providers. The integration with EverCommerce’s portfolio has provided Updox with additional resources and capabilities to enhance its platform and introduce new features.
Updox continuously updates its platform to meet the evolving needs of healthcare providers. Recent updates include an improved video chat feature with enhanced waiting room experiences, participant workflows, and screen sharing capabilities. These updates aim to replicate the in-person experience in a virtual format, making telehealth more accessible and efficient for both patients and providers.
Updox is built on the values of empathy, creativity, and hard work. The company promotes a 100% remote, inclusive work culture and is part of the EverCommerce family. Updox emphasizes creating a better way to work by simplifying and empowering the lives of its customers and employees.
Updox serves a diverse user base, including healthcare practices, health systems, and pharmacies. The platform supports over 560,000 users and 210 million patients. Updox provides extensive resources for its users, including a knowledge base with tutorials, webinars, and best practices to help users maximize the platform’s capabilities. The company also offers robust customer support to ensure users can effectively utilize the platform.
