Track-It!

Track-It! is a comprehensive IT help desk and asset management solution tailored for small to mid-sized businesses. Developed by BMC Software, it combines ticketing, change management, knowledge base creation, and software license tracking into a single platform. Track-It! features a self-service portal, mobile access for technicians, and customizable dashboards for reporting and analytics. Its asset management module enables detailed tracking of hardware, software, and configurations, while the change management system helps minimize downtime and control costs. Users can automate report scheduling, manage purchasing records, and monitor KPIs visually. With flexible deployment options (cloud or on-premise) and multilingual support, Track-It! streamlines IT operations and improves service delivery across organizations.