TotalMD

TotalMD is a U.S.-based healthcare software company that provides practice management, medical billing, and electronic health records (EHR) solutions. It is headquartered at 4115 E. Valley Auto Dr., Suite 107, Mesa, Arizona 85206.

• Founded: 2006 by David Arnett and Lee Varney.

   

• Mission: To offer affordable, easy-to-use medical software as an alternative to expensive, complex systems from large corporations.

   

• Growth Strategy: Focused on small to mid-sized practices and billing services, with a strong emphasis on customer feedback and iterative development.

• The company appears to be bootstrapped, relying on product revenue and organic growth.

TotalMD offers a modular, all-in-one platform with both cloud-based and on-premise deployment options. Key features include:

• Practice Management: Scheduling, patient records, task management, and appointment reminders.
• Medical Billing: Claims management, ERA, denial tracking, and customizable reports.
• EHR/EMR: Charting, e-prescribing, clinical alerts, and patient documentation.
• Patient Engagement: Secure messaging, online scheduling, and BillFlash integration for payments.
• Reporting: Hundreds of built-in reports, including aging reports, flash reports, and custom financial summaries.
• Customization: Custom templates, user-defined rules (e.g., auto write-offs), and flexible ledger tools

• Product expansion has been organic, with new features added based on user feedback and evolving healthcare needs.

Recent enhancements include:

• TotalMD Communicator: Mass texting, email campaigns, online scheduling, and reputation management.
• Patient Kiosk: For online new patient registration.
• Interactive Aging Screen: For real-time insurance follow-ups.
• Advanced Reporting Tools: Including provider financial reports and customizable dashboards

• Customer-Centric: The company emphasizes a personalized approach and close collaboration with users.
• Agile Development: Features are developed based on real-world feedback from medical professionals.
• Affordability and Simplicity: Core values include making powerful tools accessible to small practices without high costs

• Target Audience: Independent providers, small clinics, billing services, and multi-provider practices.
• Community Engagement: Offers live demos, personalized onboarding, and U.S.-based support.
• Customer Testimonials: Highlight ease of use, affordability, and responsive support