TimeLog
By TimeLog A/S
TimeLog typical implementation process:
Initial Consultation and Needs Assessment: Brief discussion with TimeLog’s team to understand business processes, integration needs, and goals before setup begins.
Solution Configuration: TimeLog experts configure the platform, set up modules for time tracking, project management, resource planning, invoicing, and reporting, and connect required integrations (e.g., payroll, CRM, accounting).
Data Import and Migration: Existing project, client, and timesheet data are imported from spreadsheets or legacy systems to TimeLog for a consistent data foundation.
User Training and Onboarding: Training sessions are delivered for administrators and end users, covering features, workflows, and daily operations for smooth adoption.
Testing and Verification: System functions and integrations are tested in a live environment, with adjustments made to meet business and compliance requirements.
Go-Live: TimeLog is officially launched for all users; live support is available for immediate troubleshooting.
TimeLog offers a high degree of customization to fit specific business needs, thanks to its tailored implementation process and deep configuration options that adapt the platform to unique workflows, team structures, and operational requirements. Below are comprehensive data points illustrating how TimeLog can be customized for organizations.
Implementation begins with a kick-off meeting to understand a company's vision, operational priorities, and role-based needs, ensuring that configurations align with specific business objectives.
Custom workshops are dedicated to configuring every aspect of the system, including integrations with existing financial, payroll, and project management tools, as well as fine-tuning core features to match established processes and preferred work styles.
TimeLog adapts to different departments or users, allowing flexibility so each role can access and utilize functions relevant to their specific responsibilities.
Standard integrations with payroll, invoicing, and accounting platforms facilitate streamlined workflows and data sharing, supporting customization of how business information is exchanged between systems.
Add-ons provide further flexibility, allowing businesses to enable or disable modules such as advanced time tracking and reporting, giving control over feature access based on requirements.
The software is engineered for role-specific access control, ensuring users only see and modify information pertinent to their responsibilities and protecting data integrity across the organization.
Dedicated consultants guide businesses through security and access setup, reflecting the unique hierarchy, compliance needs, and workflow nuances of each client.
Separate training sessions are available for different teams, including project managers, to ensure that each group utilizes the system to its full potential, tailored to their daily tasks and KPIs.
Ongoing support is provided to modify and extend customizations post-implementation, making TimeLog scalable for future growth and evolving operational demands.
Workshops focus on configuring dashboards, reporting tools, and financial analytics to surface the information and KPIs important to each business, establishing a "single source of truth" for data-driven decision making.
TimeLog typically operates on a subscription model with pricing that varies by plan and organization size, but there are also additional costs that businesses should consider, including setup fees, maintenance, and support charges.
TimeLog may charge an initial setup or onboarding fee for custom implementation, data migration, and configuration support, especially for enterprise solutions that need advanced integration or tailored setup.
Setup is often accompanied by onboarding and implementation services, which are highlighted as part of TimeLog’s support for new users, particularly those with complex needs.
Pricing starts around €13 per user, per year, for basic plans, with increasingly advanced features available in mid-tier and enterprise plans. Pricing may also be listed as around $8 per user, per month on some platforms.
Enterprise and professional tiers offer significant customizability, integration options, and advanced reporting, which can increase monthly or annual costs.
Maintenance—including updates, platform improvements, and ongoing reliability—appears to be bundled into the subscription price for most tiers.
Core customer support is included through multiple channels: email, help desk, phone support, knowledge base access, FAQ, and chat for all paid tiers.
For organizations requiring premium or priority support (such as dedicated account managers, 24/7 support, or bespoke consulting), additional fees may apply, especially in the enterprise/customized solution bracket.
TimeLog provides a training and support ecosystem for new users, ensuring a smooth onboarding process and ongoing assistance tailored to organizational needs.
Custom onboarding programs are available, guided by TimeLog consultants who help configure the platform according to business workflows and any required integrations.
Organizations may receive workshops and role-specific training sessions to help teams use the solution effectively in line with their processes and adoption goals.
A dedicated learning site can be provided, giving companies a secure training environment for employees to experiment with features and test configurations without risk to live data.
Weekday phone and email support is available between 9 am and 4 pm, supplied by a Customer Success Team with a strong track record of customer satisfaction.
Around-the-clock access to self-service resources—including help guides, instructional videos, release notes, and a searchable help center—is provided for continued learning and troubleshooting.
Support is available in Danish, Swedish, and English, reflecting TimeLog’s international customer base.
TimeLog implements robust security measures to protect customer data, following industry best practices and strict regulatory standards such as GDPR.
TimeLog is fully GDPR compliant, with annual independent audits resulting in ISAE 3000 and ISAE 3402 declarations that verify the system’s data protection and IT security controls.
These certifications demonstrate adherence to international standards and are regularly renewed, ensuring ongoing compliance and transparency.
Data exchanges are encrypted using HTTPS/SSL protocols, employing VeriSign certificates to ensure secure communication between users and TimeLog’s servers.
The level of encryption is comparable to that used by major online banking platforms, preventing unauthorized interception during data transfer.
All data is hosted on Microsoft SQL servers through GlobalConnect in Europe (mainly Denmark), with each customer’s data held in a separate database, preventing cross-customer access.
Backup files are always stored at a physical address separate from the database server, safeguarding data continuity in case of disasters.
Only designated data controllers within customer organizations can access specific data; any extended access for support purposes requires explicit customer consent.
Role-based access controls ensure only authorized users can view, edit, or manage sensitive information, and former employees can be fully anonymized to comply with privacy requirements.
All user and administrative actions are logged, with protected logs available for monitoring in both the product and internal systems, ensuring accountability and traceability.
TimeLog releases software updates frequently, typically delivering new value drops and feature enhancements every quarter, with some updates arriving multiple times per quarter. The platform manages these updates centrally, so all users benefit from improvements and new features without requiring manual intervention or local installs.
Recent release histories show updates in every quarter, covering areas such as design improvements, invoicing, resource planning, integration, reporting, and mobile app enhancements.
Quarterly “value drops” include significant features like new forecasting tools, project manager approval workflows, front-page redesigns, and integrations with third-party systems (e.g., Jira Cloud, FortNox, Tripletex, Outlook).
Updates are deployed centrally by TimeLog, ensuring all customers are consistently running the latest version with no action needed on their part.
Release management is transparent and well-documented; users can review detailed release notes that highlight both technical improvements and user-facing benefits directly on the TimeLog website.
TimeLog’s policy supports strong customer data ownership and offers clear pathways for data portability, reflecting best practices for control and compliance.
Customers retain ownership of their data, and each customer’s data is stored in a separate database, ensuring both privacy and security.
The main contract owner (the organization, not TimeLog) is the legal data controller and is responsible for managing internal permissions and data access within the TimeLog system.
TimeLog operates as the data processor, acting strictly according to the data processing agreement signed with each client and only processing data as instructed by the data controller.
Customers can request data exports (for import, export, or scripting) through the designated data controller.
Data can be imported or exported as needed—TimeLog supports authorized data insights, including deletion, import, and export operations, all subject to explicit approval by the customer’s GDPR contact.
When technical support requires access to customer data, TimeLog takes steps to anonymize the data, ensuring personal details cannot be viewed or extracted by external parties, maintaining data privacy.
Built-in processes allow customers, via their designated data controller, to initiate data anonymization and deletion in compliance with data protection regulations.
TimeLog’s policy ensures that customers remain in full control of their data and can export, manage, or delete their data as required, in line with global data privacy standards and contractual agreements.
TimeLog offers flexible terms for scaling subscriptions up or down, making it easy for organizations to adjust user licenses, features, and account size as their business needs evolve.
Customers can increase the number of user licenses at any time, either through their account portal or by contacting TimeLog support.
Advanced modules and add-ons can be enabled as the organization grows, letting businesses access more features or integrations to match their requirements.
Pricing scales predictably, ensuring that cost aligns with the size and feature needs of the organization.
Users can downscale by deactivating licenses for inactive employees or roles directly from the admin dashboard.
Subscription costs are adjusted to reflect actual active users, so organizations are not charged for unneeded licenses.
Features and modules can also be downgraded or disabled, simplifying the solution and reducing spend when fewer capabilities are required.
Licensing can be reviewed and changed month-to-month, giving businesses full control over scaling according to staffing changes, project needs, or organizational growth cycles.
The process is transparent and customer-driven, with clear instructions offered in support documentation and video tutorials for license adjustments.
TimeLog provides transparent terms for contract renewal and cancellation, offering organizations flexibility and predictability in managing their subscriptions.
Subscriptions are generally set to auto-renew at the end of each billing term (monthly or annually), unless the contract is explicitly cancelled before the renewal date.
Renewal notifications are usually sent in advance, allowing organizations to review, adjust, or negotiate their renewal terms if needed.
Terms for price adjustments or uprating at renewal may be specified in the contract, such as increases based on a current price schedule or with advance notice to the customer.
TimeLog allows users to cancel their subscriptions at any time.
Cancellations must be completed before the next renewal period to avoid being charged for the subsequent term.
Refunds (if applicable) are subject to the specific terms agreed upon at the outset of the contract and may depend on whether payments are made monthly or annually; some plans may be non-refundable once paid.
TimeLog software meets several major international compliance standards designed to ensure data security, privacy, and operational transparency for its users.
TimeLog is fully compliant with the General Data Protection Regulation (GDPR), which governs the collection, processing, and storage of personal data for organizations operating in or serving the European Union.
The software enforces strict data management rules, supports user rights (such as deletion and anonymization), and documents all data processing agreements.
TimeLog undergoes regular independent audits and maintains certifications for ISAE 3402 Type II and ISAE 3000, international standards for IT and operational controls, particularly those relevant for outsourced service providers.
