Tiledesk
By Tiledesk S.r.l
Tiledesk is an AI-powered, open-source conversational automation platform designed to streamline customer support and business workflows. It enables businesses to build intelligent AI agents and chatbots that automate interactions across multiple channels, including websites, WhatsApp, Facebook Messenger, Telegram, and email. With features like a no-code drag-and-drop Visual AI Builder, generative AI integration, and customizable knowledge bases, Tiledesk allows users to create tailored solutions without technical expertise. The platform bridges the gap between automation and human insight by enabling seamless transitions from AI bots to live agents for complex queries. Fully GDPR-compliant and offering on-premise deployment options for full data control, Tiledesk empowers organizations to enhance engagement, reduce operational costs, and boost productivity through scalable AI solutions.
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No-code chatbot builderAI-powered chatbots with NLP capabilitiesChatGPT integration for human-like responsesReal-time live chat functionalityCustomizable chat widget themesIntent classification using LSTM/BERT modelsCanned responses for common queriesSeamless transition between bots and live agentsAnalytics dashboard for conversation insightsProactive messaging to engage users in real-timeRole-based access control for team managementTicket management system for customer supportIntegration with CRM tools like Salesforce and HubSpotAPI access for custom integrations and workflowsMobile apps for iOS and Android platformsVisitor tracking to monitor user behavior on websitesAutomated workflows for task optimizationInternal notes for team collaboration during conversationsSurveys and feedback collection toolsSocial media integration for omnichannel communicationSingle Sign-On (SSO) integration for secure authenticationOn-premise deployment for full data control and privacy complianceActivity dashboard to centralize operations managementThird-party integrations with tools like Dialogflow and OpenAIEmailHelp DeskFAQsForumCloud, SaaS, Web-BasedDesktop - MacDesktop - WindowsMobile - AndroidMobile - iPhone