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TeamViewer
by TeamViewer
by TeamViewer
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
We help make selecting a software for your business effortless, economical and efficient.
by TeamViewer
by TeamViewer
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
The typical implementation process for TeamViewer software involves creating a custom module tailored to your specific business needs. This customization process allows you to configure various aspects of the TeamViewer software, such as appearance, policies, and account assignment.
Creating a Custom TeamViewer Module
Log in to the Management Console: Access the TeamViewer Management Console with your account and navigate to the "Design & Deploy" menu.
Create a Custom Module: Click the "Add custom module" button and select the desired module type (e.g., Host). Customize the module's appearance, policies, and enable account assignment if needed. Save the changes.
Obtain CUSTOMID and APITOKEN: Upon creating the custom module, you will receive a CUSTOMID and APITOKEN. These values are crucial for triggering the module's customization and account assignment, respectively.
The process of creating a custom module typically takes a few minutes, depending on the level of customization required.
Deploying the Custom Module
Download the Custom Module: Use the CUSTOMID to download the customized TeamViewer installer or package for deployment.
Deploy with Customizations: Deploy the custom module across your organization's devices or systems. The deployment method (e.g., manual installation, software distribution tools) may vary based on your infrastructure.
The deployment time can range from minutes to hours or days, depending on the number of devices and your deployment method.
TeamViewer offers various customization options to fit specific business needs, including:
Appearance: Customize the TeamViewer interface with your company's logo, colors, and text.
Policies: Apply predefined policies to control access, features, and behavior of the TeamViewer software.
Account Assignment: Assign the custom module to a specific TeamViewer account for centralized management and monitoring.
Command-line Arguments: Pass custom arguments during installation to configure settings or behavior.
Transformation Files (MST): Use Microsoft Windows Installer transformation files to modify the installation process.
Configuration Files (e.g., .tvopt): Provide custom configuration files to the installer for additional customization options.
The customization process typically takes additional time, depending on the complexity of the requirements and the number of customization options utilized.
TeamViewer offers various plans with inclusive costs, covering core features and functionality. There are no separate setup or maintenance fees. The Business plan, priced at $50.90 per month, includes priority email and phone support from the TeamViewer support team. For enterprise deployments with the TeamViewer Tensor plan, dedicated training and onboarding services may be available, but would be quoted separately. No mandatory support or maintenance fees are mentioned across different pricing tiers.
Training Options
TeamViewer Academy
In-person training sessions conducted by TeamViewer professionals
Covers TeamViewer basics, specific features, and hands-on experience
Customized training packages available upon request
Online Training Resources
TeamViewer provides online training resources through the "AiStudio" platform
Users can start new training sessions and access datasets
Allows users to learn at their own pace and track training progress
Documentation and Guides
Comprehensive documentation, guides, and video tutorials available on the TeamViewer website
Helps new users get started and learn how to use the software effectively
Support Options
Priority Email and Phone Support
Included in the TeamViewer Business plan ($50.90 per month)
Allows new business users to get direct assistance from the TeamViewer support team
Professional Services
On-site support for optimal integration of TeamViewer into an organization's IT infrastructure
Services include analyzing requirements, developing strategies, configuring TeamViewer, and more
Ideal for complex requirements or large-scale deployments.
Encryption: All TeamViewer connections are fully encrypted end-to-end using RSA private/public key exchange and AES (256-bit) session encryption.
Two-Factor Authentication: TeamViewer supports two-factor authentication to add an extra layer of security for user accounts.
Secure Data Centers: TeamViewer servers are located in ISO 27001-certified data centers in Germany and Austria, with stringent physical security controls like biometric access, video surveillance, and 24/7 monitoring.
Secure Software Development: TeamViewer follows a strict Secure Software Development Life Cycle (S-SDLC) with code reviews, threat modeling, and security testing throughout the development process.
Security Audits: TeamViewer undergoes regular external security audits against various compliance frameworks like ISO 27001, HIPAA, SOC 2 Type 2, and more.
TeamViewer releases software updates regularly to address security vulnerabilities, bug fixes, and feature enhancements. The frequency of updates varies, but they typically release several updates per year.
Security Bulletins: TeamViewer maintains a security bulletin page that lists all security advisories, vulnerabilities, and corresponding updates. This helps users stay informed about potential risks and the need to update.
Patch Management: TeamViewer offers a Patch Management solution that allows IT administrators to centrally manage and automate the deployment of software updates across their organization's devices. This ensures timely patching and reduces the risk of unpatched vulnerabilities.
Automatic Updates: For individual users, TeamViewer software can be configured to automatically check for and install updates, ensuring users always have the latest secure version.
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TeamViewer is a software that allows organizations to scale up or down their software. It offers various plans, including the Premium plan, which supports up to 15 licensed users, and the Corporate plan, which supports up to 30 licensed users. The Tensor plan offers fully customized licenses for larger needs. The company also offers plans for concurrent connections and managed devices. To scale down, organizations can adjust their subscriptions annually, reducing the number of licenses or features during the renewal period. However, they must submit a written request at least 28 days before the renewal date to avoid automatic renewal. If an organization switches from a subscription license to a perpetual license, they can continue using the software without losing access. The company's terms and conditions include annual billing, automatic renewal, and a 7-day money-back guarantee for new purchases.
Contract Renewal Terms
Auto-Renewal: Unless specified otherwise, TeamViewer subscriptions have an initial 12-month term and automatically renew for subsequent 12-month periods unless either party provides written notice of non-renewal at least 28 days before the end of the current term.
Renewal Notification for Australian Customers: For Australian customers, TeamViewer will send two renewal reminders at least 75 and 55 days before the renewal term. They must also provide at least 75 days' notice of any price changes for the renewal term.
Renewal Process: Renewal discussions should begin 3-6 months before expiration to allow time for negotiations and evaluations. Both parties can renegotiate terms like pricing and service levels during the renewal process.
Acceptance of Renewal: If the customer does not object to a proposed amendment within 15 days of notification, it is deemed accepted.
Contract Cancellation Terms
Cancellation Notice: To cancel, the customer must submit a written termination notice to TeamViewer at least 28 days before the end of the current term, stating they do not wish to renew.
Grounds for Cancellation: Common grounds include non-performance, significant service changes, non-compliance with terms, or lack of a required Data Processing Agreement.
Cancellation Process: Cancellation requires submitting a support ticket through the TeamViewer website or portal, not just deleting the account.
Termination Fees: Some contracts may impose restocking or termination fees, especially if cancellation occurs after services have commenced.
TeamViewer states their software meets the following compliance standards and certifications:
ISO/IEC 27001 (Information Security Management)
SOC 2 (Security, Availability, Processing Integrity, Confidentiality, Privacy)
HIPAA (Health Insurance Portability and Accountability Act)
PCI DSS (Payment Card Industry Data Security Standard)
GDPR (General Data Protection Regulation - EU)
CCPA (California Consumer Privacy Act)
CSA STAR (Cloud Security Alliance)
TISAX (Trusted Information Security Assessment Exchange - Automotive Industry)
By TeamViewer